25 meilleures offres (technical support, okotoks, ab) (à pourvoir)

Tier 1 Technician (In-Office)
Clearbridge Business Solutions —Calgary, AB
- Temps plein
- En présentiel
- Compétences en communication
Postuler rapidement
Support Centre Technician - Tier 2
DataDrill Communications Inc. —Calgary, AB
- 8 Heures
- Travail hybride
- Windows
- AWS
- Esprit d'analyse
Postuler rapidement
Service Desk Analyst
Mount Royal University —Calgary, AB
- De 61 170,20 $ à 77 404,60 $ par an
- Temps plein
- Google Suite
- Service à la clientèle
- Microsoft Office
il y a 2 jours
Tech/Facility Support Analyst, UCalgary Continuing Education
The University of Calgary —Calgary, AB
- Temps partiel
- Informatique
- Service à la clientèle
- Compétences rédactionnelles
il y a 8 jours
Desktop Support Landesk - Alberta, Canada
Info-Ways —Calgary, AB
- Sur appel
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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ERP Application Support Specialist
A&A Consulting —Calgary, AB
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Informatique
- Systèmes PGI
- Assurance Dentaire
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Service Assurance Analyst, Incident
Nutrien (Canada) Holdings ULC —Calgary, AB
- De 82 700 $ à 153 600 $ par an
- Temps plein
- Esprit d'analyse
- Baccalauréat
- Diplôme universitaire non requis
il y a 10 jours
Technical Support Supervisor
Canadian Fiber Optics Corp —Calgary, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
- Service à la clientèle
Postuler rapidement
ERP Application Support Specialist
Contego Software Solutions Inc. —Calgary, AB
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Excel
- Informatique
- Systèmes PGI
- Assurance Dentaire
Postuler rapidement
On site/Field IT Support Technician
EvolveIT Corporate Solutions Ltd. —Calgary, AB
- De 65 000 $ à 90 000 $ par an
- Fins de semaine au besoin
- Port de charges lourdes
- Déplacements à prévoir jusqu'à 50%
- Service à la clientèle
Postuler rapidement
Junior IT & Digital Operations Specialist (SEO, Website & Support)
Situate Business Solutions —Calgary, AB
- De 48 000 $ à 52 000 $ par an
- Temps plein
- Anglais
- Windows
- Microsoft Office
Postuler rapidement
il y a 8 jours
Desktop Technician
CGI —Calgary, AB
- De 50 000 $ à 85 000 $ par an
- Temps plein
- Informatique
- Service à la clientèle
- Windows
Postuler rapidement
il y a 9 jours
Information Management System Admin Support Specialist (SDx SPF)
AtkinsRéalis —Calgary, AB
- Temps plein
- Travail hybride
- Ingénierie
- Windows
- Compétences en communication
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Calgary, AB
- Service à la clientèle
- Windows
- Compétences en communication
Support Specialist - Calgary
Bulletproof IT —Calgary, AB
- De 40 000 $ à 50 000 $ par an
- Temps plein
- Windows
- Compétences en communication
Postuler rapidement
11 h
Advisor, IT End User Services
Enbridge —Calgary, AB
- Temps plein
- Travail hybride
- Esprit d'analyse
- Capacités de présentation
- Leadership
- Programmes de Bien-être
- Assurance Dentaire
il y a 6 jours
IT Coordinator
MNP —Calgary, AB
- Heures supplémentaires
- Service à la clientèle
- Anglais
- Windows
Systems Administrator
PCe Solutions —Calgary, AB
- De 50 000 $ à 85 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 1 jour
Customer Solutions Specialist
GeoLOGIC Systems Limited —Calgary, AB
- Temps plein
- Vente
- Service à la clientèle
- Microsoft Office
Postuler rapidement
Bilingual Product Support Specialist
1840 & Company —Calgary, AB
- De 52 748 $ à 54 849 $ par an
- Temps plein
- Télétravail
- Bilingue
- Informatique
- Informatique
il y a 7 jours
Operational Support Operator
Cold Bore Technology —Calgary, AB
- Temps plein
- Anglais
- Microsoft Office
- Réseaux informatiques
Postuler rapidement
Application Support Analyst
LaPrairie Group —Calgary, AB
- Temps plein
- Microsoft Excel
- Informatique
- Systèmes PGI
Postuler rapidement
il y a 10 jours
Automotive Accounting Trainer– Training and Implementation
PBS Systems —Calgary, AB
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Congés payés
Help Desk Intern
Contego Tech Solutions Inc. —Calgary, AB
- De 18 $ à 25 $ de l’heure
- Temporaire
- Informatique
- Microsoft Office
- Réseaux informatiques
Postuler rapidement
il y a 9 jours
Help Desk Intern
A&A Consulting —Calgary, AB
- De 18 $ à 25 $ de l’heure
- Temps plein
- Informatique
- Microsoft Office
- Réseaux informatiques
Postuler rapidement
il y a 9 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support (okotoks, ab)

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Tier 1 Technician (In-Office)

Clearbridge Business Solutions
Calgary, AB

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Détails du poste

Temps plein

Compétences

CompTIA Network+
Compétences en communication
Active Directory
CompTIA A+

Description complète du poste

Tier 1 Technician (in-office)

About Clearbridge

At Clearbridge, we solve business problems through IT. We're a fast-paced, high-growth managed services provider with operations across BC, Alberta, and Washington, partnering with businesses who need their technology to work seamlessly so they can focus on what they do best. Our team of 15+ service professionals becomes an extension of our customers' operations, understanding their businesses deeply enough to anticipate needs and recommend solutions that move the needle.

We genuinely invest in our people. We develop Tier 1 Technicians into Tier 2 Technicians. Your growth matters because when you succeed, our customers succeed.

The Role: First Line of Defense, First Impression

As a Tier 1 Technician, you're the first voice customers hear when they need help. You turn "nothing's working" into "we've got this handled." You own tickets from start to finish, build genuine customer relationships, and spot opportunities where Clearbridge can add real value.

This isn't about being the most technical person in the room yet. It's about being hungry to learn, confident enough to own problems, and human enough to remember there's a stressed business owner behind every ticket.

Your day-to-day:

Answer calls and emails from customers needing technical support or reassurance
Own tickets from open to close, digging into root causes and seeing problems through
Build customer relationships deep enough to anticipate needs and understand business challenges
Recognize patterns in recurring issues and proactively recommend solutions
Learn constantly through shadowing, vendor training, and hands-on problem-solving
Collaborate with a 15-person team that genuinely wants you to succeed

The 4 Core Attributes We're Looking For

1. Customer Obsessed (Relationally Aware)

You know and understand that above solving tech problems, how people are treated is what people remember. You must genuinely like helping people. You're comfortable on the phone, patient with non-technical customers, and skilled at translating tech-speak into plain language. You understand that good service means making people feel confident and supported, not just fixing the problem.

2. Hungry (Eager to Learn)

You're tech-savvy (you troubleshoot your own devices, understand how systems connect) and you genuinely enjoy figuring things out. You learn from mistakes. You've probably taught yourself something technical just because it sounded interesting. You see gaps in your knowledge as opportunities, not threats.

3. Independent (Confident Problem Ownership)

You own tickets from start to finish, even when that requires research or escalation. You try things, document what works, and know when to ask for help without defaulting to it. Customers never wonder if their issue fell through the cracks.

4. Business Acumen (Solutions-Oriented Thinking)

You understand technology serves business goals. You think beyond the immediate ticket and ask, "What would actually help this customer's business run better?" You notice when recurring issues signal deeper problems and spot opportunities to add genuine value.

Must-Haves

Customer service mindset: energized by helping people solve problems
Consultative approach: ask thoughtful questions to understand root causes
Technical curiosity: comfortable troubleshooting and understanding how systems connect
Ownership mentality: see problems through to resolution
Strong communication: clear, professional, and empathetic on phone and in writing
Flexibility: comfortable with on-call rotation and customer needs beyond 9-5

Nice-to-Haves

Previous IT support or MSP experience
Familiarity with Windows, Active Directory, O365, or networking fundamentals
Vendor certifications (CompTIA A+, Network+, Microsoft)
Experience with PSA or RMM tools
Track record of independent learning (side projects, self-taught skills)

What Success Looks Like

We measure by:

Ticket resolution efficiency: how quickly and thoroughly you solve problems
Customer satisfaction: how customers feel after interacting with you
Customer knowledge: how well you understand their businesses and needs
Proactive value: how often you spot opportunities to genuinely help

Why Clearbridge?

Real growth. We develop Tier 1s into Tier 2s through vendor training, internal knowledge sessions, and shadowing with experienced professionals.

Exciting environment. Fast-paced, high-growth company with operations across BC, Alberta, and Washington. Genuine advancement opportunities. If you want to be part of something dynamic and growing, this is it.

Amazing team. Work with 15 professionals who value collaboration, ask great questions, and balance technical excellence with humanity.

Thoughtful workspace. Downtown Abbotsford office with natural light, standing desks, multiple monitors, and unlimited quality coffee.

Meaningful work. Every ticket you close keeps a business running. That's real impact.

The Reality Check

Remote from our head office in BC, but you'll have a satelite office in Calgary, AB where you will work in-office, Monday through Friday. You'll spend significant time on the phone and in remote sessions. You'll encounter frustrated customers and unclear problems. You need to stay calm under pressure, ask thoughtful questions, and own outcomes even when they're messy.

If you want to clock in, close tickets mechanically, and clock out without thinking about customer impact, this isn't it.

But if you want a place where your growth is genuinely supported, your curiosity encouraged, and your contributions directly impact real businesses? We should talk.

Postuler rapidement

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support (okotoks, ab)

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