Find Your Spot at Humber
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.
To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.
If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.
Job Details:
Position Title: SWEL Systems Project Specialist
Job Type: FT Support
Hours: 37.5 hours per week
Faculty/Department: Student Success and Engagement
Campus/Location: North Campus and Lakeshore Campus
Salary: Payband G: $34.60 - $39.93
Starting Salary: $34.60; Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
About the Systems Project Specialist Position:
The Systems Project Specialist coordinates software support, maintenance, and access to technology systems within SSE, including Clockwork, PS Suites, RegisterBlast, and Advocate.
The Specialist oversees the operations, development, and maintenance of client services software used within SSE, working closely with other service area managers. Responsibilities include leading upgrades, new releases, and module expansions. They collaborate with central and local system administrators to ensure optimal system performance and a quality user experience.
As the main point of contact for troubleshooting system errors, the Specialist develops and implements new functionalities, reviews new releases, monitors user input, and recommends improvements to enhance user experience and data accuracy.
The Specialist designs, implements and organizes training modules for all relevant user groups, including staff, faculty, students, and external users such as health professionals. They respond to new business requirements, updates, and system enhancements, supporting the deployment and development of client-management software platforms.
The Specialist assists staff with system troubleshooting and training on forms and processes, continuously creating new training and system documentation. They work closely with the leadership team to identify new software solutions to meet service area needs.
Additionally, the Specialist supports the research, sourcing, and implementation of new technologies within SSE, data utilization and dashboard creation and maintenance, and other projects as assigned.
Duties and Responsibilities
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Technology System Administration, Training, and Security
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Overseeing ongoing administration, upgrades, and support for departmental employees.
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Ensuring expert-level functional system support for Student Wellness and Equitable Learning clinical and administrative staff.
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Administering, securing, and providing expert support for various systems.
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Coordinating first-tier technical support for computer-related issues in SWEL venues.
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Managing user experience, sustaining relationships with stakeholders, and leading systems reporting.
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Performing technology system administration, including Outlook, Banner, Teams, PS Suites, RegisterBlast, Clockworks, and future software databases.
Project Management and Implementation
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Project managing the implementation and installation of version upgrades, new systems, or cloud versions of software.
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Planning, testing, and executing software upgrades while minimizing impact on users.
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Modifying systems based on user feedback, customizing software, and ensuring confidentiality and data security.
Maintenance
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Maintaining test environments or test cases for trialing new versions and gathering feedback.
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Handling staff laptop setup, troubleshooting, and other assigned duties.
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Proactively addressing connectivity issues and notifying management of potential issues or breaches.
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Performing other duties as assigned.
Training and Documentation
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Developing and maintaining training materials for departmental systems.
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Collaborating with system users to develop training and training documents around best practices.
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Recommending technical process improvements for efficiency, user experience, and data security.
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Developing continuous training and documentation for all Student Wellness and Equitable Learning Systems.
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education
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Bachelor's degree required in Computer Science, computer technology, or computer engineering.
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Master’s in computer science preferred.
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Project Management Certification preferred
Skills
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3-5 years of experience in database systems and analysis with responsibility for support, maintenance, and preferred configuration
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High level of computer proficiency and efficiency, specifically with Microsoft Windows and related software
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Ability to participate in multi-layered project planning and implementation.
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Demonstrated attention to technical detail.
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Strong technical environment knowledge (e.g., desktop, MS Windows, virtual meeting software and equipment); experience with online/virtual/remote access and problem-solving tools
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Experience with Banner, Clockwork, RegisterBlast, and higher education experience preferred.
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Database development, MS-SQL reporting, form design, report development, or similar skills are beneficial.
What's in it for you?
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An opportunity to be a part of building Humber's future.
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Be part of a diverse, hard-working, and supportive team.
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Tools and technology that will allow you to succeed at your job.
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Amazing perks!
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements..
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment (
[email protected]).
