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Seniors Care Manager, Ambulatory Outpatient Clinics

Humber River Health
Toronto, ON

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Détails du poste

Temps plein

Compétences

Maîtrise
Baccalauréat
Leadership
Compétences en communication

Description complète du poste

Position Profile:

Humber River Health. Tomorrow's Healthcare, Today.

Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers.

Hennick Humber Hospital is North America’s first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time.

These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families.

This transformation has been made possible through the dedication of Humber’s staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow’s Healthcare, Today.

Employment Status: Permanent Full-time
Hours of Work: Must be available to work Monday to Friday. Occasional weekend work may be required.
Location: Humber River Health, Wilson Site
Labour Group: Management

Salary Range: $122,874.00 - $149,494.66
Reporting Relationship: Program Director, Seniors Care

Position Responsibilities:

Oversees the daily operations of the Seniors Care Medical Ambulatory Clinics, ensuring efficient patient flow, strategically managing wait times, and optimizing clinic utilization. Provides effective, efficient, and safe patient services through the coordinated management of human, financial, and environmental resources. Oversees staff scheduling in alignment with Collective Agreements and payroll processes to ensure appropriate coverage, compliance, and operational efficiency
Holds fiscal accountability for the operational budget, including monitoring expenditures, forecasting needs, and ensuring responsible management of material and human resources to support sustainable clinic operations.
Leads continuous quality improvement initiatives to enhance patient care, safety, and clinic performance. Tracks key performance indicators and manages internal and external reporting requirements to support data-informed decision-making and organizational accountability.
Collaborates with internal and external stakeholders, including physicians, interprofessional teams, and community partners, to plan, implement, and evaluate patient- and family-centred programs and services across ambulatory care
Provides leadership to interprofessional teams by supporting recruitment, onboarding, performance management, labour relations, and professional development. Fosters a culture of accountability, engagement, and continuous learning aligned with organizational values and Collective Agreements.

Qualifications:

Regulated Health Care Professional in good standing with respective health professional regulatory body in Ontario
University degree in a health-related field, Master's level preparation an asset
Master's level preparation in Health or Business Administration preferred
Minimum of five years relevant clinical experience and a minimum of three years leadership experience.
Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
Ability to work with a diverse group of leaders and stakeholders with demonstrated success in moving key stakeholders to positive resolution and to facilitate and coach clinical areas on change initiatives
Experience managing in a multi-union environment
Track record of delivering exceptional clinical practice, efficiency and patient care
Track record for creating a quality and safety culture and means for monitoring and communicating results that is meaningful to team members and inspires continuous improvement
Self-directed, courageous, and highly motivated with excellent interpersonal and communication skills
Experience managing competing demands in a fast-paced, multi-site, multi-disciplinary health care environment
An understanding of equity, diversity, and inclusion principles as they relate to employee relations is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

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