- Department: Professional Practice
- Reporting to: Manager, QA & QA Officer
- Position Type: Permanent, Full-time
- Work Location: Vancouver or Victoria - Hybrid
- Salary: $59,541.48 - $64,503.27
- Position Posted: August 27, 2026
- Application Deadline: Open until filled
- Apply to: https://talent.sage.hr/jobs/eea80e46-04a0-4c8c-9f41-d22477d0aeb9
About the Role
BCCOHP is seeking a permanent, full-time Coordinator, Quality Assurance to join our Quality Assuranceteam. This position will report to the Manager, QA & QA Officer.
The successful candidate will be responsible for providing administrative and operational support to help ensure the effective delivery of the Quality Assurance Program (QAP).
Working closely with the QA team, the Coordinator facilitates operational workflows of Components A and B and supports the administration and coordination of individualized support pathways and resolves routine issues with guidance. This role also coordinates Component C operations and serves as the primary point of contact for Oral Health Professionals (OHPs) participating in Component C, ensuring that it is administered consistently, proportionately and efficiently.
The Coordinator may function as a QA Officer under the Health Professions and Occupations Act (HPOA), to allow for the handling of quality assurance activities and sharing of information of any escalations while otherwise maintaining QA confidentiality as defined under the HPOA.
Essential Duties
General QA Support
- Monitor the QA inbox and voicemails.
- Triage frontline enquiries, facilitate routing, and escalate any questions requiring regulatory judgement, Standards interpretation, program content issues, or policy decisions as applicable.
- Facilitate scheduling, document management, and recordkeeping of QAP participation.
- Manage scheduling and coordination for QA-related meetings, walkthroughs, QA Assessor onboarding, training and calibration sessions.
- Manage QA documentation systems and support communications, reminders, and notices as required.
Components A & B Cycle Operations
- Coordinate the annual Components A & B cycle including launch support, reminders and progress tracking, scheduling and cycle close activities.
- Ensure accurate data in the database.
- Pull system reports to monitor completion and participation patterns for Components A and B and produce summaries for the Program Lead, Quality Assurance (the Program Lead).
- Collaborate with IT on routine user functionality, troubleshooting patterns, and user experience issues.
- Process accommodation and cycle-extension requests, routing them to the Manager, QA & QA Officer (the Manager) for decisions, and communicating outcomes to OHPs.
Component C Operations
- Maintain and coordinate Component C operations, including self-assessment reviews, escalation of files, administrative assessor functions and preparation of files and documentation.
- Assign and coordinate QA Assessors.
- Monitor participation and timelines and prepare aggregate summary data.
- Manage and send communications to OHPs and serve as the primary liaison between OHPs, QA Assessors, the Program lead and internal teams.
Other Responsibilities
- Facilitate and coordinate the Audit Cycle Operation process.
- Provide OHP support for Components A, B & C as required.
- Maintain and update operational materials such as job aids, FAQs, templates, and standard responses and support rollout of updated guidance.
- Support the transition management for the onboarding of new OHPs into the QAP.
- Maintain the issues and improvement log across Components A, B, and C.
- Follow through with the implementation of approved policy changes.
- Other duties as required.
Essential Skills and Qualifications
- Post-secondary education combined with a minimum of three years of work experience in an administrative or related role, or an equivalent combination of education and experience.
- Strong understanding of the fundamentals of regulation and the role of a regulator is an asset.
- Proficiency with Microsoft Office, databases, web-based tools, electronic filing, content/document management, cloud-based applications and intranets along with advanced computer skills, including internet, phone, and video conferencing tools.
- Exceptional communication skills, both written and interpersonal, with a demonstrated ability to draft clear, professional correspondence and effectively engage with internal/external individuals.
- Ability to handle sensitive and confidential information with discretion.
- Strong clerical and administrative skills.
- Strong critical thinking, analytical, and problem-solving skills.
- Attention to detail and dependability are second nature.
- Exceptional organizational skills with the ability to multi-task, prioritize, and meet tight deadlines in a fast-paced environment.
- Resilient and calm under pressure, with the ability to adapt to changing priorities and handle multiple tasks and projects simultaneously.
- Anti-racism and/or diversity, equity and inclusion training or equivalent self-directed training is an asset.
- Indigenous Cultural Safety training or equivalent self-directed training is an asset.
- Remote work experience and experience in a regulatory, not-for-profit environment or post-secondary environment is an asset.
Work Hours
BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).
Flexibility
BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.
We also offer core work hours between 9:30 am - 2:30 pm. The successful candidate may adjust their work day as long as they are working within the set core work hours, and depending on operational needs.
Total Compensation & Perks
The successful candidate will be offered a competitive compensation and benefits package. The annual salary range for this position is $59,541.48 to $64,503.27. The salary offered will be determined based on factors such as experience relative to the requirements of the role.
BCCOHP offers the following benefits and perks:
- Extended health and dental benefits plan
- RRSP contributions
- Parking/transit subsidy
- Paid time off (15 vacation days, 5 sick days, and 7 personal days per year)
- Maternity/parental leave top-up
- Annual professional development allowance
- Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
- Early office closure on Fridays during the summer
How to Apply
If you are interested in joining our team, visit https://talent.sage.hr/jobs/eea80e46-04a0-4c8c-9f41-d22477d0aeb9 to apply. Applications will be accepted until the position is filled.
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. No phone calls, no recruiters, please.
For more information about this and other roles, please visit https://oralhealthbc.ca/about/careers/.
Who We Are
The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes for patients. BCCOHP regulates 16,000 oral health professionals including certified dental assistants, dental therapists, dental hygienists, dental technicians, denturists and dentists. We protect the public in three main ways:
- Ensuring that oral health professionals are able to practise competently
- Setting standards for the delivery of safe and patient-centred oral health care
- Investigating complaints about oral health professionals
We believe that everyone will be able to see themselves in our vision statement: patients/public, oral health care professionals, and those within BCCOHP.
Our mission is to safeguard the public from harm and discrimination by diligently overseeing safe, competent, ethical, and team-based oral health care, ensuring trustworthiness in our regulatory practices.
Our Values
We put people first.
We recognize that the most important resource in delivering our mission is the diversity and knowledge of people.
We do what we say.
We are committed to delivering meaningful outcomes for patients and the public, and to being transparent about our work and its impact.
We get it done.
We build credibility and trustworthiness through the quality of our regulatory work, while approaching new challenges with openness and curiosity.
We take the long view.
Through continuous improvement, we use our influence to make a positive impact today and in the future.
Strategic Focus
Regulatory leadership
We will identify the strategic opportunities within regulatory modernization, including a seamless transition to new governing legislation.
Cultural safety and humility
Uphold indigenous rights and promote reconciliation through the regulation and delivery of oral healthcare.
Health equity and anti-discrimination
Prevent harm and discrimination to create equity in oral health care experience, delivery and outcomes.
Modernized regulatory functions
Unify core regulatory functions and establish patient-centred standards that prioritize patient safety and promote the public interest.
Our Work Environment
BCCOHP provides a working environment that is welcoming, respectful, and rewarding. We offer opportunities for personal and professional growth and encourage reasonable work-life balance with flexible work arrangements including hybrid work options, and flexible start and end times.
BCCOHP has two offices located on the traditional, ancestral and unceded territory of the Coast Salish and Lekwungen Peoples, represented today by the Musqueam, Squamish, Tsleil-Waututh, Songhees and Esquimalt Nations (Vancouver and Victoria). In keeping with our commitment to support the provision of safe, effective, culturally sensitive oral health care for people in British Columbia, we aim to have a culturally safe work environment that recognizes and deconstructs colonial structures and is free from racism and discrimination.
Job Types: Full-time, Permanent
Pay: $59,541.48-$64,503.27 per year
Benefits:
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Work Location: Hybrid remote in Vancouver, BC V6J 5C6
