5 meilleures offres (group facilitator, mission, bc) (à pourvoir)

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il y a 11 jours
Clinical Coordinator, Oncology Nutrition - BC Cancer - Surrey
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Technical Coordinator P2BS, Chemistry - Surrey Memorial Hospital
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Together SSWR Society —White Rock, BC
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : group facilitator (mission, bc)

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Team Lead

Activate Games
Coquitlam, BC

Postuler dès maintenant

Détails du poste

Permanent | Temps plein
Il y a 11 jours

Avantages

Tenue Décontractée
Réductions Tarifaires
Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Conciliation de caisse en fin de quart
Gestion des stocks
Planification des rendez-vous clients
Coaching
Gestion des équipes
Traitement des plaintes
Soutien technique
Microsoft Office
Gestion de la relation client
Orientation axée sur le service à la clientèle
Outils électriques
Formation et développement
Outils manuels
Manipulation d'argent
Leadership
Résolution des problèmes de la clientèle
Délégation
Motivation d'équipe
Interaction avec les clients
Entretien des installations
Coordination d'équipe

Description complète du poste

Activate: What We Do

Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Follow @activategames on TikTok, Instagram, and Facebook to stay locked in.

Position Overview

As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.

Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.

This job posting is for an existing vacancy. This is a full-time, permanent position at our Coquitlam store located at 1090 Lougheed Hwy #108, Coquitlam, BC.

Responsibilities/Accountabilities

Customer and Store Operations

Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Responsible to perform overrides at check-in, completing daily cash out sheets accurately, creating and receiving invoices, and taking payments
Resolve customer complaints and escalate to the Store Leader as required
Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
Aware of all Activate Programs, ensure they are applied in compliance with company standards

Team Leadership

Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees and management
Oversee staff and delegate tasks; supporting them throughout the scheduled shift
Facilitate solution minded processes for customer questions, complaints and issues, lead and emulate Activate values

Maintenance and Inventory

Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

Qualifications

1-2 years of previous experience in a similar role is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts starting as early as 8 am and ending at 1 am is required
Previous experience overseeing a team of 10+ is an asset

Perks That Power Our People

Competitive wage with incremental pay increase
Benefits (extended health, dental, vision)
Employee assistance program (EAP)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [email protected] which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

Pay: $23.86 per hour

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount

Work Location: In person

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group facilitator emplois - mission, bc

Team Lead

Clinical Coordinator, Oncology Nutrition - BC Cancer - Surrey

Technical Coordinator P2BS, Chemistry - Surrey Memorial Hospital

Supervisor, CT - Royal Columbian Hospital

Licensing, training, and volunteer coordinator

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : group facilitator (mission, bc)

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