JOIN THE HANKKI OPENING TEAM
HANKKI Canada Inc. is looking for a motivated and experienced Store Leader to join the opening team for our new Sage Hill location in Calgary.
As a HANKKI Store Leader, you will help lead daily restaurant operations, support front-of-house and back-of-house team members, maintain food and service standards, and contribute to building a positive and accountable team from Day One.
This position is designed for candidates with restaurant leadership experience. The successful candidate’s compensation, responsibilities, and level of operational ownership will be determined based on their experience, leadership capabilities, and knowledge of restaurant operations.
ABOUT HANKKI
At HANKKI, work is more than just a job. It is an opportunity to develop practical skills, build confidence, and grow as a leader through hands-on experience, teamwork, and ongoing training.
Since opening our first location in 2019, HANKKI has grown into a recognized Korean quick-service restaurant brand with locations across Alberta, a food truck, and continued expansion underway.
Your growth does not stop at the kitchen or counter. HANKKI provides opportunities to develop into store leadership, training, new store opening, franchise support, operations, marketing, finance, human resources, and other Head Office roles.
COMPENSATION
$41,600–$70,000 per year, depending on experience, responsibilities, and position structure.
The position may be structured as hourly or salaried based on the successful candidate’s experience and assigned scope of responsibility.
POSITION OVERVIEW
The HANKKI Store Leader is responsible for supporting the successful daily operation of the restaurant and creating a positive experience for both customers and employees.
Depending on your experience, you may lead assigned shifts or take broader ownership of staffing, scheduling, inventory, cost control, sales performance, employee development, and overall store operations.
KEY RESPONSIBILITIES
Store Operations
- Lead and support daily restaurant operations across front-of-house and back-of-house areas
- Ensure smooth, efficient, and high-quality service throughout each shift
- Maintain a clean, safe, organized, and welcoming restaurant environment
- Ensure compliance with HANKKI operating procedures, food safety requirements, and workplace health and safety regulations
- Complete and supervise opening, closing, cash-handling, and daily operational procedures
- Monitor food quality, order accuracy, preparation times, and customer service standards
- Identify operational issues and take appropriate action to resolve them
Team Leadership and Development
- Lead team members by example and provide clear direction during each shift
- Support the recruitment, interviewing, onboarding, and training of new employees
- Train team members on HANKKI recipes, service standards, food safety procedures, and workplace expectations
- Assign tasks based on operational priorities and monitor their completion
- Provide regular coaching, feedback, recognition, and development support
- Help employees strengthen their operational, communication, and leadership skills
- Address performance or workplace concerns professionally and respectfully
- Build a positive and inclusive team culture aligned with HANKKI’s values:
Help Each Other
Act With Heart
Nurture the Team
Keep the Promise
Kindness Matters
Include Everyone
Customer Experience
- Lead by example in providing warm, attentive, and memorable customer service
- Ensure orders are prepared accurately and according to HANKKI’s quality standards
- Respond to customer questions, concerns, and complaints professionally and promptly
- Support the team in maintaining efficient service during busy periods
- Encourage appropriate upselling and help the team achieve store sales targets
- Identify opportunities to improve the overall customer experience
Staffing and Scheduling
- Support or manage employee scheduling based on projected sales and operational requirements
- Monitor employee attendance, punctuality, availability, and shift coverage
- Adjust staffing levels and task assignments based on business volume
- Coordinate shift coverage when unexpected staffing issues arise
- Communicate staffing, performance, and employee concerns to senior leadership or Head Office
- Maintain appropriate labour levels while supporting service quality and employee well-being
Inventory and Cost Control
- Monitor inventory levels and support accurate ordering and product receiving
- Complete or supervise inventory counts
- Ensure food and supplies are properly stored, labelled, rotated, and organized
- Monitor product usage, portion control, and food waste
- Review sales, labour, inventory, and cost information when required
- Help improve ordering and operational practices to support profitability
- Communicate product shortages, quality concerns, and ordering issues promptly
- Work with suppliers and Head Office to maintain reliable and cost-effective product availability
Business Performance
- Support the location in meeting sales, labour, food cost, quality, and customer service targets
- Review operational and sales reports and identify opportunities for improvement
- Help implement procedures that improve productivity, consistency, and profitability
- Communicate store results, challenges, and operational needs to senior leadership
- Take ownership of assigned goals and follow through on operational commitments
- Support local promotions, sales initiatives, and company-wide campaigns
Collaboration and Communication
- Work closely with other HANKKI Store Leaders, franchise partners, and Head Office departments
- Participate in leadership meetings, training sessions, and company communication channels
- Share operational insights and best practices with other HANKKI locations
- Maintain clear and professional communication with employees and leadership
- Support new store openings, company events, promotional campaigns, and special projects
- Assist at other HANKKI locations, events, or food truck operations when required
QUALIFICATIONS
- At least two years of leadership, supervisory, or management experience in hospitality, food service, retail, or customer service
- Candidates considered for broader store leadership responsibilities should have approximately five years of relevant management experience
- Restaurant, kitchen, or quick-service restaurant experience is strongly preferred
- Proven ability to lead, motivate, train, and develop team members
- Strong communication and interpersonal skills
- Ability to remain calm, organized, and decisive in a fast-paced environment
- Strong problem-solving and multitasking abilities
- Experience with employee scheduling, inventory control, labour management, cost control, or sales reporting is an asset
- Knowledge of food safety and occupational health and safety standards is an asset
- Completion of a post-secondary programme in Hospitality, Business Management, or a related field is an asset
- Food Handler Certificate is an asset
- Valid driver’s licence and ability to travel for work-related purposes is an asset
- English and Korean bilingual ability is an asset
- Legally authorized to work in Canada
- Able to stand for extended periods and lift up to 40 lbs.
- Flexible availability, including evenings, weekends, and holidays
- Willingness to support other HANKKI locations, events, and operational projects when required
REWARDS AND BENEFITS
At HANKKI, we believe dedication and strong performance should be recognized through meaningful opportunities, support, and rewards.
Opening Team Opportunities
As a member of the Sage Hill opening team, eligible employees may have access to:
- Launch performance incentives
- Employee referral rewards
- Early leadership advancement opportunities
- Trainer development pathways
- Opening team recognition and milestone celebrations
Grow While You Earn
Learning and development are an important part of the HANKKI experience. As you build new skills, complete training, and take on additional responsibilities, you may become eligible for increased compensation and advancement opportunities.
Paid Breaks
Eligible breaks are paid in accordance with HANKKI policies.
Employee Meals
Team members receive complimentary HANKKI meals during eligible scheduled shifts.
Career Growth
HANKKI provides opportunities to develop into a variety of operational and Head Office roles, including:
- Store leadership
- Training and employee development
- New store openings and expansion
- Franchise support
- Operations support
- Research and development
- Marketing
- Information technology
- Finance
- Design
- Human resources
Health and Wellness Benefits
Eligible full-time employees may receive:
- Extended health care
- Dental care
- Vision care
- Paid time off
- On-site parking
- Employee store discounts
- Wellness-related benefits and partner discounts
Eligibility requirements and waiting periods may apply to certain benefits.
Long-Service Recognition
We recognize long-term commitment through employee milestones and long-service awards.
Uniforms
HANKKI uniforms are provided, with replacements available in accordance with company policy.
Birthday Recognition
Eligible team members receive a birthday gift card as part of HANKKI’s employee recognition programme.
WHY JOIN HANKKI?
At HANKKI, leadership means more than directing a shift. It means supporting people, maintaining high standards, keeping promises, and helping every team member succeed.
Whether you are taking the next step in your restaurant leadership career or bringing extensive management experience to a growing company, this position offers an opportunity to contribute from the opening stage and grow alongside the HANKKI brand.
Schedule
- Day shifts
- Evening shifts
- Weekends
- Holidays, as required
Application Question
Please briefly describe your restaurant leadership experience, including the size of the team you have supervised or managed.
Work Location: In person — Sage Hill, Calgary, Alberta
Pay: $41,600.00-$70,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- What is your favourite Hankki dish?
- Are you legally authorized to work in Canada?
- Do you have a valid driver's licence and reliable transportation?
- Which leadership position are you most interested in — Manager or Supervisor?
Please share what draws you to that role specifically.
- Please describe your most relevant management or supervisory experience, including the size of the team you led and your key responsibilities.
- What are your long-term goals in the restaurant or hospitality industry, and how do you see a leadership role at Hankki fitting into that path?
- Tell us about a time you successfully led your team through a challenging situation or helped a team member grow. What was the outcome?
- Would you be open to starting your training at another Hankki location while we prepare for your store's opening?
- As our group continues to grow and create new opportunities, we’re excited to involve our team in that journey. Would you be open, in the near future, to being part of our Edmonton opening team or supporting out-of-city expansions?
- What area of Calgary do you currently live in, and approximately how long would it take you to commute to Sage Hill locations?
- And finally, the big question — when would you be available to start?
Work Location: In person
