Reporting to the General Manager of Community Programs and Innovation, the Senior Manager is responsible for establishing and implementing strategies that drive growth and long-term success across the Community Services division. The successful candidate will have experience with government-funded services, particularly intervention programs that support vulnerable and equity-seeking populations. They will also help develop and launch of a variety of low-barrier education, employment, family support, recreation, and health promotion programs that respond to the needs of the South Okanagan region.
The Senior Manager will lead a team of 2 Managers and approximately 25 staff, overseeing a portfolio of locations and programs across the South Okanagan region. This position ensures that programs are delivered safely, effectively, and in alignment with YMCA values, funding agreements, regulatory requirements, and strategic objectives.
- Compensation: Starting salary range of $34.05-$39.07 per hour, assessed based on experience and credentials
- Paid vacation, wellness, and family responsibility days
- Extended health and dental benefits
- Membership to Y facilities for self and family
- Annual Y pension of 5% (after 2 years)
- Position: Senior Manager of Community Programs, South Okanagan Region
- Status: Full-Time
- Location: YMCA Penticton
- Reporting to: General Manager of Community Programs & Innovation
The Community Services division plays a vital role in supporting individuals and families through key life transitions and challenges. Through employment services, youth programs, mental wellness supports, child and family services, recreation programs and community-based initiatives, the YMCA helps people build the skills, confidence, and connections needed to succeed.
The Senior Manager provides the leadership, operational oversight, and strategic direction necessary to ensure these programs remain responsive, sustainable, innovative, and impactful for the communities we serve.
- Work closely with the General Manager of Community Programs & Innovation to support the division's strategic priorities and operational goals.
- Provide strategic direction, leadership, and operational oversight for a diverse portfolio of community and employment-based programs.
- Lead, train, coach, and support a team of 2 Managers and approximately 25 staff across multiple service locations.
- Ensure programs meet contractual obligations, YMCA standards, legal requirements, and service quality expectations.
- Oversee government-funded intervention programs supporting vulnerable populations and equity-seeking groups.
- Achieve program excellence through continuous improvement, evaluation, and innovation.
- Build and maintain strong relationships with government representatives, funders, and community partners.
- Ensure high-quality, affordable, safe, and accessible support services throughout the region.
- Support program planning, implementation, evaluation, and long-term strategic objectives.
- Oversee financial performance, budgeting, reporting, and resource allocation.
- Demonstrate sound financial stewardship and support activity and financial reporting requirements to funders.
- Foster a culture of philanthropy, relationship building, collaboration, and service excellence.
- Work independently and effectively manage multiple competing priorities in a fast-paced environment.
- Champion YMCA values and promote a culture of inclusion, belonging, accountability, and community impact.
- Post-secondary degree in a related field and a demonstrated commitment to ongoing professional development, or an equivalent combination of education and experience.
- Three to five years of senior-level leadership experience in community services, employment services, social services, government-funded programs, or a related sector.
- Progressive leadership experience in program planning, evaluation, and financial management.
- Demonstrated success managing multiple programs, locations, and teams.
- Strong knowledge of government contracts, funding agreements, service delivery models, and accountability frameworks.
- Experience working with vulnerable populations and equity-seeking groups.
- Proven ability to lead organizational change and strategic growth initiatives.
- Strong financial management, budgeting, and reporting experience.
- Exceptional leadership, communication, and relationship-building skills.
- Ability to analyze information, solve problems, and make sound operational decisions.
- A collaborative and empowering leader who develops and inspires others.
- Passionate about strengthening communities and improving outcomes for vulnerable populations.
- Strategic, innovative, and solutions-focused.
- Comfortable balancing competing priorities and managing complex operations.
- Adaptable, resilient, and confident working in a rapidly evolving environment.
- Committed to equity, diversity, inclusion, and belonging.
- Dedicated to building strong community partnerships and high-performing teams.
- Lead programs that create meaningful and lasting impacts across the South Okanagan region.
- Work alongside passionate professionals committed to strengthening individuals, families, and communities.
- Be part of a respected, mission-driven organization with a strong reputation for community impact.
- Influence the future growth and innovation of Community Services programs.
- Join a collaborative leadership team dedicated to service excellence and positive social change.
As part of the YMCA's commitment to trust, safety, and equality, successful candidates will be required to:
- Provide three professional references (e.g., employer, supervisor, colleague, teacher, or coach).
- Provide a satisfactory Criminal Record Check with Vulnerable Sector Search issued within six months of the start date.
- Complete all required YMCA onboarding, safety, and leadership training.
- Maintain a valid driver's licence and ability to travel throughout the service region.
The YMCA of Southern Interior BC is an equity employer and encourages applications from all individuals who may contribute to the diversity of our workplace. This includes persons with diverse abilities, persons of colour and ethnicity, Indigenous persons (First Nations, Métis, and Inuit), and people of all sexual orientations and genders.
Application Deadline: September 14, 2026
