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Resident Manager Team (Ottawa)

Realstar
Ottawa, ON

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Détails du poste

Temps plein
Il y a 3 jours

Compétences

Utilisation d'un ordinateur
Service à la clientèle
Yardi
Plomberie
Compétences en informatique
Gestion de budget
Compétences en communication
Gestion immobilière

Description complète du poste

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

We are currently seeking an Resident Manager 2-person team to live and work at one of our properties. This position would require you to live on-site, share an apartment and work four weekdays each week, every second weekend and on-call some evenings.

What we offer to employees:

Base Compensation is $33,000 per person per year. This includes an apartment suite (taxable benefit).
Employer paid benefits
Annual bonuses based on personal performance
Extensive and ongoing training programs and a work-smart environment
Gym membership discount
Awards for years of service
Opportunity for career development
Inclusive and diverse work environment
Annual holiday parties & summer BBQ’s

Responsibilities:
Customer Service

Greeting and interacting with residents in a friendly and professional manner
Promote a welcoming atmosphere
Demonstrate excellent customer service and a "can-do" attitude
Attend to concerns and service requests within 24 hours
Follow up with residents to ensure a high level of customer satisfaction
Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
Organize, promote and execute residential events (i.e. Holiday parties, summer barbeques)

Management & Training

Interview screened candidates and provide hiring recommendations to District Manager
Complete orientation, training and or upskilling sessions for new and existing staff
Foster an environment to support ongoing development for staff members
Create and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
Supervisor staff, including conflict resolution management
Support the District Manager with operating budgets and capital plans

Leasing & Administration

Arrange appointments with prospects to show vacant suites
Process leasing applications including completion of background and credit checks
Ensure rents are collected and deposited on a timely basis
Negotiate lease renewals in conjunction with established targets
Utilize Yardi to record transactions and run various operating reports
Conduct market surveys and analyze how the property compares to the market
Recommend leasing rates and in-suite turnover work to the District Manager
Actively promote various referral programs to existing residents and prospects

Property Maintenance

General knowledge of building maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pools, sprinklers, etc.)
Oversee month-end duties, including suite inspections, scheduling contractors, and delegating staff turnover responsibilities
Supervise contractors to ensure maintenance and repairs are completed properly
Assist District Manager and Construction Manager with managing execution of the annual capital plan and identifying current or future issues for repair
Review and approve contractor invoices for payment

General Cleaning

Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
Monitor and clean of garbage chutes, garbage and recycling rooms
Collection of garbage and recycling bins in coordination with the city waste schedule
Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Fire Safety

Knowledge of fire and life safety response systems (fire alarms and detection systems)
Assist in emergency procedures

Qualifications

Previous experience in multi-residential or other related industry an asset
Knowledgeable in emergency procedures, including fire, flood, mould protocols
Demonstrates excellent customer service
Good written and verbal communication skills
Coach, train, and motivate staff
Basic computer and keyboarding skills
Possess an understanding of operating budgets and capital plans
Proficiency in performing minor electrical and plumbing repairs
Must be able to lift up to 50 lbs.
Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)

#RS

We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

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