Posting for: Store Manager/Team Leader
If you are new to HEAL - we serve awesome açaí bowls, build community, and have a whole lot of fun while we are at it! Check us out on Instagram @heal.wellness
The HEAL Vibe:
Our journey began with two friends, a couple of blenders, a refrigerator, and it has grown into a multi-location brand spanning multiple provinces, employing hundreds of individuals, all driven by a mission to promote healthy and sustainable living within communities.
Who You Are:
You're a positive and enthusiastic people-person with a genuine passion for health, community, and wellness. As the Team Leader, you'll be responsible for a diverse range of tasks, from training new team members to effectively resolving operational challenges. If you thrive in dynamic, fast-paced environments, value career advancement, embrace entrepreneurial thinking, enjoy innovation, and appreciate the occasional food-related pun, then we want you on our team!
- Ensure product consistency and quality.
- Investigate and resolve customer complaints related to food quality, service, and accommodations.
- Manage food and beverage deliveries, meticulously checking contents for quality and quantity.
- Oversee food preparation methods, portion sizes, garnishing, and presentation to uphold Company Standards.
- Efficiently schedule staff hours using appropriate systems/software and assign duties to optimize food production and timely service.
- Evaluate work procedures and operational issues to identify opportunities for service improvement, enhanced performance, or safety enhancements.
- Engage in some food preparation or service tasks as needed.
- Conduct inventory counts and maintain inventory levels for food and equipment. • Organize and oversee staff training programs, address personnel issues, participate in the hiring process, and evaluate employee performance.
- Coordinate equipment maintenance and repairs, as well as various services.
- Operate the point of sale cash register, manage cash transactions, and make bank deposits.
- Report on weekly and monthly store KPIs (labor, cost of goods, store reviews, …)
- Adhere to Company opening and closing procedures, maintaining related records.
Qualifications:
- Previous managerial experience.
- Valid driver's license. • Team player mentality.
- Exceptional customer service skills.
- Knowledge of supply chain operations
- Familiarity with personnel and human resources duties
- Effective communication and active listening skills.
- Strong critical thinking abilities. • Above all, a commitment to having fun!
What We Offer:
- A fun work environment where dancing, smiling, and enjoyment are encouraged.
- HEAL Team Leader Bonus Incentive: This is a team sport! We work with you to determine monthly/quarterly store targets that unlock additional bonus incentives. Because hey! You deserve it! • HEAL Discounts
Job Types: Full-time, Permanent
Pay: $18.00-$22.00 per hour
Work Location: In person
