20 meilleures offres (bilingual customer service associate, remote) (à pourvoir)

Client Success Representative
JumpDEMAND Inc. —Calgary, AB
- Temps plein
- Télétravail
- Bilingue
- Informatique
- Marketing
- Assurance Dentaire
- Travail à domicile
Postuler rapidement
il y a 8 jours
Customer Service Representatives
CyFrame —Montréal, QC
- Travail hybride
- Bilingue
- Baccalauréat
- Compétences en communication
- Régimes de participation aux bénéfices
- Heures d'arrivée et de départ flexibles
Client Support Representative - REMOTE
Dynacare —Edmonton, AB
- 19,35 $ de l’heure
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
- Programmes de Bien-être
- Plan d'actionnariat des employés
Bilingual Customer Service and Sales Representative - Work at Home
Asurion —Campbellton, NB
- De 21 $ à 24 $ de l’heure
- Temps plein
- Télétravail
- Bilingue
- Informatique
- Service à la clientèle
- Heures d'arrivée et de départ flexibles
Bilingual Customer Service Representative (English/French)
Primerica —Mississauga, ON
- De 45 000 $ à 47 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Customer Care Representative (Remote & Bilingual Preferred)
Waste Solutions Canada —London, ON
- 46 000 $ par an
- Temps plein
- Télétravail
- Bilingue
- Microsoft Word
- Microsoft Excel
- Programme d'Aide aux Employés
Postuler rapidement
il y a 9 jours
Customer Service Representative
Resolve Sleep Health —Bedford, NS
- 22 $ de l’heure
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
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Bilingual Customer Service Specialist
National Credit Recovery Inc —Ottawa, ON
- De 18 $ à 20 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Microsoft Word
- Logiciels de GRC/CRM
Postuler rapidement
Customer Service Representative (PART TIME)
Ardene —Laval, QC
- Temps partiel
- Télétravail
- Bilingue
- Microsoft Word
- Espagnol
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Bilingual French/English Customer Service Agent REMOTE
AnswerNet —Winnipeg, MB
- 19,50 $ de l’heure
- Télétravail
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
Customer Service Representative
Fleetworthy —Edmonton, AB
- Télétravail
- Microsoft Powerpoint
- Bilingue
- Microsoft Word
Postuler rapidement
Sales Representative/Customer Service - (Patient Services Rep)
RSRS —Toronto, ON
- De 45 000 $ à 60 000 $ par an
- Temporaire
- Télétravail
- Bilingue
- Logiciels de GRC/CRM
- Vente
Postuler rapidement
il y a 7 jours
Full-Time Bilingual Inbound Customer Service Representative (No Sales) – Work from Home
TWCC —Winnipeg, MB
- De 20,50 $ à 22,55 $ de l’heure
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Outlook
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 5 jours
Customer Experience Representative (Remote from AB, BC, SK)
Waste Logic —Edmonton, AB
- Temps plein
- Travail hybride
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
Customer Experience Representative (Part-Time)
Teksavvy Solutions Inc. —Chatham-Kent, ON
- De 18,17 $ à 21,44 $ de l’heure
- Temps partiel
- Bilingue
- Espagnol
- Compétences rédactionnelles
- Programmes de Bien-être
- Programme d'Aide aux Employés
Postuler rapidement
Agent(e) bilingue de soutien à la clientèle – Affaires numériques / Bilingual Digital Business Customer Support Agent
TP Canada —Waterloo, ON
- De 15,75 $ à 18,00 $ de l’heure
- Fins de semaine au besoin
- Bilingue
- Service à la clientèle
- Anglais
- Assurance Dentaire
- Programme d'Aide aux Employés
Customer Care Loyalty Specialist - CSR - BIL
Xplore Inc —Calgary, AB
- Temps plein
- Télétravail
- Bilingue
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 1 jour
Représentant(e) - Services aux établissements vétérinaires, région de Quebec / Bilingual Member Services Representative for the Quebec Region
Veterinary Purchasing Co. Ltd. —Ville de Québec, QC
- De 54 688 $ à 78 125 $ par an
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Déplacements à prévoir
- Assurance Dentaire
- Congés payés
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Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- De 200 $ à 700 $ par mois
- Fins de semaine au besoin
- Télétravail
- Bilingue
- Expérience en gestion
- Service à la clientèle
Postuler rapidement
Bilingual Client Bill Representative (French/English Required)
Northbridge Financial Corporation —Toronto, ON
- De 43 000 $ à 65 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
- Travail à domicile
5 h

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Customer Service Representative - Bilingual (French)
Uline —Milton, ON
Process customer orders, make product recommendations and handle account inquiries using world-class technology. Best-in-class, clean, modern facilities.
De 35 $ à 40 $ de l’heure
13 h
Customer Service - Manufacturing - Bilingual English/French
Nova Staffing Inc —Milton, ON
Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented.
Jusqu’à 30 $ de l’heure
Postuler rapidement
il y a 1 jour

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Client Success Representative

JumpDEMAND Inc.
Calgary, AB

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Détails du poste

Permanent | Temps plein
Il y a 8 jours

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Travail à domicile
Assurance Vision

Compétences

Bilingue
Informatique
CSS
Développement Web
Marketing
Service à la clientèle
Anglais
Conception graphique
Développement commercial
Marketing digital
JavaScript
Sens de l'organisation
Systèmes Informatiques
Logiciel-service
Affaires
Gestion des comptes
Compétences en communication
HTML

Description complète du poste

Job description

Department: Client Success

Reports To: Vice President, Client Success

Location: Virtual (in Calgary, Alberta)

COMPANY OVERVIEW

Beyond Providing a Dynamically Comprehensive Marketing Automation Tool

One of the primary challenges facing modern-day businesses is determining exactly what marketing efforts are working for them, and where they need to improve. Indeed, at the end of the day, the term “marketing” needs to translate into tangible results that sales teams, managers and others can see and measure…and that’s precisely where we come in.

Based in Canada with a primary office in Calgary, Alberta — and boasting clients hailing from all over the world — ActiveDEMAND is the company behind the highly successful ActiveDEMAND marketing automation platform, considered our flagship offering. ActiveDEMAND started as a digital marketing agency with a vision: build a modern tool set for the multi-client marketer. ActiveDEMAND was launched in 2012 and though its’ conceptualization has been materializing since 2005. Since 2002, the founders have constructed a plethora of tools and systems to not only effectively market products and services, but to bridge the gap between marketing and sales.

JOB SUMMARY

Reporting to the VP, Client Success, the Client Success Representative ensures clients are supported in the use of ActiveDEMAND products by handling Tier I inquiries, managing account actions, and providing onboarding assistance. The role focuses on delivering responsive support, maintaining client satisfaction, and documenting solutions to common issues.

RESPONSIBILITIES AND ACCOUNTABILITIES

Held accountable for the outcome of:

Technical, onboarding support and training provided to clients.
Providing accurate guidance on platform features and processes to support client success.
Weekly Progress reports to the VP, Client Success, that are both timely and accurate.

The key responsibilities of the Client Success Representative include:

Handling account-related actions, including activations, upgrades, downgrades, transfers, cancellations, creating new accounts and billing inquiries.
Communicating professionally with clients via chat, email, and phone to assist with their needs.
Managing live chat and support tickets using the project management platform and responding to clients and internal teams in a timely manner.
Handle general support tickets (Tier I) and find solutions or workarounds to resolve client issues effectively, which may involve basic platform checks and troubleshooting.
Working with Engineering to debug, reproduce, and solve bugs that clients may encounter.
Escalating complex (Tier II and Tier III) issues to the appropriate team members when necessary and ensuring proper follow-up.
Performing service work for clients, including building out landing pages, emails, campaigns, workflows, etc.
Assisting clients with varying levels of marketing skills to ensure successful use of the ActiveDEMAND software.
Creating and updating support articles and training materials, including documenting solutions for common problems clients face.
Maintaining a knowledge base of products and adhering to company standard operating procedures (SOPs).
Reporting client feedback and observed trends to the Client Success team.
Becoming an ActiveDEMAND and FunnelFLARE expert.

QUALIFICATIONS

Education and Experience:

Degree, Diploma, or Certificate in Business, Computer Information Systems, or Computer Science is considered an asset.
2+ years of experience working in a customer and/or client-facing role, preferably within a marketing agency, IT, or SaaS company.
1 - 2 years of experience in an account management or business development role with emphasis on relationship management.
Digital marketing experience is considered an asset.
Graphic design and website development experience (HTML, JS, CSS) is considered an asset.

Skills and Knowledge:

Strong understanding of the account management process to support and increase client growth opportunities.
Ability to identify and understand business and technical challenges addressed by the client(s).
Outstanding, engaging, and proactive customer service skills.
Website development experience (HTML, JS, CSS) is considered an asset.
Exceptional problem-solving and critical thinking skills are considered an asset.
Ability to work collaboratively with colleagues and team members to create a results-driven, team-oriented environment.
Excellent verbal and written communication with team members and clients.
Ability and commitment to communicating in a professional and friendly manner both internally and externally at all times.
Ability to cope with conflicting demands and prioritize tasks.
Outstanding organizational skills and exceptional attention to detail.

WHAT WE OFFER

The opportunity to work with an exciting, innovative, and growing company.
Virtual Work from home within Calgary, AB.
2 weeks of vacation.
Extended Health Care Coverage, including Vision, Dental, and Prescription Drugs.

We would like to thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Dental care
Extended health care
Work from home

Application question(s):

Are you legally authorized to work in Canada?
Do you have a Diploma or Degree in Computer Information Systems, Computer Sciences, or a related field?
What are your salary expectations for the role?
What is your proficiency level in the English Language (Elementary, Limited, Professional, Native/Bilingual)?

Work Location: Remote

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Représentant(e) - Services aux établissements vétérinaires, région de Quebec / Bilingual Member Services Representative for the Quebec Region

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : bilingual customer service associate (remote)

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