Description of required skills:
Strong technical product knowledge to maintain, troubleshoot and perform preventive maintenance of all automatic, manual and revolver doors. To perform the service in accordance with national standards (diagnosis and repair). Must be people-centered and reflect enthusiastic, professional, highly respectable and responsible behavior. Excellent written, verbal and follow-up communications are required.
Description of professional qualities:
Must be client-oriented and entrepreneurial in nature. He/she must approach the position as a full service provider, whose objective is to ensure the highest degree of customer satisfaction. The individual must possess a broad scope of the role he or she plays in ensuring the continued success of the business, team and accounts under his or her direct influence, and be willing to conduct service activities in a professional manner that reflects the investment team member, commitment, responsibility and « ownership » of the customer and the company itself.
Description of Duty Technician Tasks:
Demonstrates the company's values and behaviors for the following elements; engagement and communication, open-mindedness and courage, professional and respectful and strengthening team spirit with all team members and colleagues.
Provide polite, professional and responsive service to customers.
Continuously research and identify revenue opportunities related to complementary services to develop and expand district service activities, such as; upgrades, modifications, service contracts, sales of parts and new equipment.
Ensure that good quality work is done on service repairs, upgrades and preventive maintenance.
Processes, procedures and service protocols are detailed, complete and compliant
Considered the role from a broad perspective, ensuring that day-to-day operations continuously contribute to overall performance, customer experience, and company/service initiatives and goals
Perform emergency service, diagnosis and repair, preventive/scheduled maintenance, operating/maintenance instructions and upgrades on automatic, manual and revolver doors, both on company and competitor products.
Actively engaged in recommending improvements (upgrades and changes) to customers to correct and/or improve product performance, functionality and safety. Provide quotes on the replacement of portable parts and failures of security checks when performing scheduled maintenance.
Maintain an appropriate inventory and truck inventory to support the territory and First Time Fix KPIs.
Maintain the company vehicle both in appearance [inside and outside] and respecting the vehicle maintenance schedule.
Maintain a clean and neat personal appearance in accordance with the company's appearance policy and represent our brand in a professional manner.
Label completed equipment and door assignments with approved decals of the company logo.
Maintain an accurate, detailed and responsive response to all administrative responsibilities, such as; time recording, expense reports, service reports, client file updates, checklist completion, IVR recording and departure, etc.
Interface with the customer, end user and general contractor in a courteous and professional manner at all times.
Participate in the training programs offered and remain AAADM certified.
Carry out all work in a safe manner for the prevention of accidents for themselves, their colleagues and the end user on the site and the general public and property of all concerned.
Wear and maintain all or part of personal protective equipment if necessary.
Assist with all/all inventories as indicated.
Maintains vehicle inventory for installation tools and supplies.
Keeps vehicles clean and organized at all times.
Communicate effectively with customers regarding arrival at the site, check-in, service update, return to restore equipment and departure. This includes IVR, paperwork and special customer request.
Ensures that the customer relationship is considered a priority and that all questions and concerns of customers are answered to their satisfaction.
Maintain, repair, overhaul, troubleshoot, modify, build and test various types of electrical, electronic and/or
mechanical and related devices supporting automatic and manual doors.
Applies his technical knowledge of electronics principles to put equipment in operational condition and solve complex problems.
Troubleshoot and correct malfunctions using specialized test and diagnostic equipment.
Other assigned tasks.
Description of knowledge, skills and abilities:
Strong electromechanical ability.
CCQ 310 Glazed Mechanic Board
Have a valid card,
If not, one will be provided if you meet the criteria of CCQ 310
Preferred AAADM certification.
Ability to work cooperatively and communicate both in writing and orally in English.
Ability to lift up to 100 pounds.
Physical ability to lift and lean continuously, climb ladders, work on your knees for long periods of time and be proficient in using power tools.
Understand and work with basic electrical circuits and relay logic.
Responsible, adaptable, timely and reliable.
Able to work effectively and efficiently with little or no supervision.
Respect all local traffic laws and maintain a good driving record.
Salary and benefits according to CCQ 310
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