Addiction and Mental Health Worker, London Coffee House
Direct Service - (OPSEU)
Relief
This posting is the result of an expansion of a relief pool
London, Ontario (London Zone)
- Application Deadline: July 27, 2026 -
The London Coffee House drop-in program fosters a vibrant community of individuals who are experiencing, or at risk of homelessness, promoting a welcoming and non-judgmental culture and providing a reprieve from the stigma so often felt in other community settings.
As a member of our team, you’ll support individuals with anything they might need - from a hot meal to basic needs, from access to washrooms and laundry facilities to harm reduction kits and from on-site mental health and addictions groups to connections with broader community supports.
Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING:
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What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
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Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
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Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
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When you'll work – Relief shifts will include days, afternoons, weekends and statutory holidays
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Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
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What your benefits will be – 9% in lieu of benefits
HOW YOU WILL BE MAKING A DIFFERENCE:
Primary Responsibilities:
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Provide a welcoming, safe, and trusting environment to support clients
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Actively engage with all Coffee House attendees
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Orient and welcome new attendees
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Identify and respond to the concerns of participants experiencing mental illness, substance abuse, trauma and/or homelessness
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Provide crisis intervention, conflict resolution and negotiation skills as necessary
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Connect and liaise with appropriate community partners and resources
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Engage with clients in identifying and developing personal capacities leading to self-advocacy
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Provide health teaching and information regarding a variety of coping techniques and strategies
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Work with clients and help motivate and support them to work towards achievement of their goals
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Assist with operations, logistics, maintenance, and food services during shift
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Make decisions both independently and collaboratively as needed.
Programming:
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Assist in planning, implementation and evaluation of London Coffee House programs and services
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Participate in, and facilitate the delivery of, social & recreational activities
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Assist with programming as necessary and in a timely manner
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Connect clients engaged with other community services to CMHA programs and services as needed
Referral and Advocacy:
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Provide information regarding community resources
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Assist clients in linking, liaising/connecting with appropriate community resources
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Advocate for and support clients in accessing community resources
Communication:
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When appropriate, act as liaison with caregivers and/or service & support providers who areinvolved with clients to facilitate a coordinated approach to service provision
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Ensure effective communication with Director, staff team, and any partner agencies, andcommunity services
Crisis/Emergency Management:
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Crisis intervention, conflict resolution and negotiation skills
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Identify, promote resolution and management of all emergency situations concerning clients, staff and property
Documentation:
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Complete required documentation related to client as per organization standards, discipline-specific guidelines and standards and PHIPA legislation
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Ensure that confidential program/caseload information and material is handled in accordance withapplicable privacy laws and organization policy
Teamwork:
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Actively engage in learning opportunities, events, meetings, and team building activities scheduledby the organization for staff members
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Act as a resource to other staff and community partners; seek out and listen to input from otherstaff and community partners
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Provide support and encouragement to other staff as needed (e.g. assistance with challengingparticipants/clients, coverage for vacation, sick time, share responsibility for work loads)
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Be supportive of, and an active participant in, the constant evolution and growth of the organization
WHAT YOU'LL NEED TO APPLY:
Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 5 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.
We require the following qualifications:
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Post-secondary education in social services or a related field (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
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Current, satisfactory Police Vulnerable Sector Check (PVSC)
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Demonstrated ability to attend work regularly
We prefer the following qualifications:
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First Aid & CPR, WHMIS Training
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Training in crisis intervention and crisis resolution, including ASIST training program
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Demonstrated ability to work with participants experiencing multiple challenges related to mental illness, marginalization, poverty, abuse/trauma, homelessness and substance abuse
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Knowledge of London and area community services and resources applicable for the London Coffee House population
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Demonstrated knowledge or experience in harm reduction, relational and recovery theories and practices
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Knowledge of Psychosocial Rehabilitation
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Knowledge of community resources
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Knowledge of computerized documentation methods
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Health and safety knowledge
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Crisis intervention and prevention
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Knowledge of safe food handling procedures
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Knowledge of WHMIS, fire, health and safety procedures
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Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du Canada
INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.
Get your application in by – July 27, 2026
Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.
We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact [email protected]
Legal Notifications:
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For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
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Artificial Intelligence is not currently employed in our recruitment processes
