25 meilleures offres (policy officer, edmonton, ab) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : policy officer (edmonton, ab)

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Information Officer

Government of Alberta
Edmonton, AB

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Détails du poste

Permanent | Temps plein
Il y a 19 heures

Compétences

Certificat collégial
Service à la clientèle
Classement
Microsoft Office
Diplôme d'études secondaires
Esprit d'analyse
Diplôme d'études collégiales (hors Québec)
Affaires
Compétences en communication

Description complète du poste

Job Information

Job Requisition ID: 85418

Ministry: Service Alberta and Red Tape Reduction

Location: Edmonton

Full or Part-Time: Full- time

Hours of Work: 36.25 hours per week

Permanent/Temporary: One Temporary and One Permanent ( 2 Positions)

Scope: Open Competition

Closing Date: July 20, 2026

Classification: Administrative Support 5

Salary: $2,192.15 to $2,773.77bi-weekly ($57,215 to $72,395 /year)

Every Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and strong service orientation. If that describes you, please read on!

The Residential Tenancy Dispute Resolution Service (RTDRS) is a quasi-judicial tribunal that offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court. The service is faster, less expensive and less formal than the courts. Hearings result in a binding and enforceable order. The RTDRS is a busy, fast-paced environment providing excellent service to Albertans.

Role Responsibilities

Are you interested in working with a diverse, leading edge and collaborative team who enjoy working together towards a common goal? If this describes you, picture yourself on our team and apply now!

Key components to this position include providing complete, accurate and timely information as it relates to the Residential Tenancies Act (RTA), Mobile Home Sites Tenancies Act (MHSTA) (and associated regulations), follow RTDRS processes and the Rules of Practice and Procedures (RPP) and process documents related to the hearing application process.

You will be responsible for:

Providing complete, accurate and timely information to the public, internal and external stakeholders by way of telephone, electronic mail, fax or written correspondence.
Processing hearing applications and incoming documents utilizing your attention to detail including reviewing documents, accepting payment, scheduling hearings, filing documents with the Court of King’s Bench, etc.
Assisting the public and other stakeholders.
Liaising with the courts and other department/outside agencies to ensure the smooth and timely flow of documentation through legal system.
Conducting administrative duties, which will include compiling, maintaining data and files, assisting in assigned projects and other ancillary functions.

To be successful in this role, you will demonstrate:

Strong client service skills and a commitment to providing timely, accurate and professional support.
Excellent written and verbal communication skills, with the ability to share information clearly and respectfully.
The ability to work collaboratively and effectively as part of a team while exercising sound judgment and professionalism.
Strong analytical skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite and the ability to learn and use business systems effectively.
A high degree of personal accountability, initiative and the ability to work with minimal supervision.

Please

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Agility: you will need to provide results in a complex, diverse and changing environment.
Drive for Results: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department.
Develop Self and Others: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing.
Build Collaborative Environments: liaises with the business unit, client ministries and contracted services ensuring business goals and client requirements are fulfilled.
Develop Networks: you will seek out input from a wide range of internal and external stakeholders to solve complex problems and provide the best solutions.
Systems Thinking: you will consider the whole system when developing, evaluating and implementing process and technology change.

Qualifications

High school diploma and three years of related experience.

Equivalency:

A related two-year diploma and one (1) year of related experience; a related one-year certificate and two (2) years of related experience; or a related degree.

Preference will be given to candidates who have the following:

Knowledge of Residential Tenancies Act, Mobile Home Sites Tenancies Act and related regulations and the ability to accurately interpret pertinent acts, regulations and RTDRS policies and procedures.

Knowledge of provincial regulations such as Protection of Privacy Act (POPA), Civil Enforcement Act, and other legislation related to landlord and tenant matters.

Experience with Microsoft Office.

Customer Service experience.

Experience working in a fast paced and high-volume environment.

Applications must include a well written cover letter that indicates how your experience aligns with the scope of this position to be considered for this competition.

Minimum recruitment standards outline the minimum education and experience required for appointments to a job classification.

Refer to

Notes

One (1) full-time Permanent and One Full-time Temporary (18 months) position available.

These positions report 36.25 hours of work per week, Monday to Friday.

This position is located at 10044-108 Street, Edmonton.

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees

Working for the Alberta Public Service -
Public Service Pension Plan (PSPP) -
Alberta Public Service Benefit Information -
Professional learning and development -
Research Alberta Public Service Careers tool –
Positive workplace culture and work-life balance.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

In your resume, please include dates (including months and years) associated with all education and work experience. For example, January 2006 - June 2009 (part-time). This example is provided for illustrative purposes only. Applicants are encouraged to present their information clearly and thoroughly, using a format that best conveys their experience.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require accommodation during the recruitment process, please contact Adenike Adebayo-Coker at [email protected]

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : policy officer (edmonton, ab)

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