15 meilleures offres (director of customer service, british columbia) (à pourvoir)

Senior Director, Bargaining & Member Services
UFCW1518 —New Westminster, BC
- De 128 500 $ à 142 500 $ par an
- Temps plein
- Microsoft Office
- Baccalauréat
- Déplacements à prévoir
- Assurance Dentaire
- Congés payés
Postuler rapidement
Food Services Director (Exciting Opportunity) High Profile Client!
Compass Group Canada Ltd —Vancouver, BC
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 4 jours
Director, Implementations and Professional Services
Fatigue Science —Vancouver, BC
- De 150 000 $ à 170 000 $ par an
- Temps plein
- Travail hybride
- Espagnol
- Informatique
- PMP
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 1 jour
Associate Creative Director (Copy)
VML Canada (English) —Vancouver, BC
- De 90 000 $ à 140 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Traitement de texte
- Compétences rédactionnelles
Postuler rapidement
Associate Creative Director (Copy)
VML —Vancouver, BC
- De 90 000 $ à 140 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Traitement de texte
- Compétences rédactionnelles
Postuler rapidement
Sales Director - Hotel Services - Whistler BC
Encore Global —Whistler, BC
- De 70 000 $ à 87 000 $ par an
- Heures supplémentaires
- Hospitalité
- Oracle
- Vente
Practice Director (Management Resources)
Robert Half —Vancouver, BC
- De 68 000 $ à 95 000 $ par an
- Temps plein
- Finance
- Maîtrise
- Capacités de présentation
- Assurance Invalidité
- Congés payés
Center Director - Mathnasium Learning Centre
Mathnasium —Surrey, BC
- De 50 000 $ à 55 000 $ par an
- 8 Heures
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Congés payés
Postuler rapidement
Director - Garden Centre Operations
Canadian Tire Hillside (Store 365) —Victoria, BC
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Vente
- Gestion d'équipe
- Leadership
- Régimes de participation aux bénéfices
Postuler rapidement
il y a 4 jours
Director of First Impressions
Sunshine Coast GM —Sechelt, BC
- 19 $ de l’heure
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Outlook
- Service à la clientèle
Postuler rapidement
Administrative Assistant (Executive Director Support)
Cowichan Valley Basket Society —North Cowichan, BC
- De 21 $ à 23 $ de l’heure
- Temps partiel
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postuler rapidement
il y a 14 jours
Director, Brand & Creative Management (Bilingual)
Farm Credit Canada —Canada
- De 140 280 $ à 189 780 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Marketing
- Anglais
il y a 7 jours
Director, Station Customer Operations West
Metrolinx —Canada
- 159 245 $ par an
- Temps plein
- Capacités de présentation
- Affaires
- Leadership
- Programme d'Aide aux Employés
il y a 1 jour
Director, Revenue Protection
Metrolinx —Canada
- 159 245 $ par an
- Temps plein
- Expérience en gestion
- Service à la clientèle
- Maîtrise
il y a 8 jours
Assistant Director
Sylvan Learning of Vancouver —Vancouver, BC
- De 20 $ à 21 $ de l’heure
- Fins de semaine au besoin
- Microsoft Word
- Vente
- Service à la clientèle
Postuler rapidement
il y a 1 jour

More jobs to discover

Find similar jobs that you might be interested in.

Food Services Director (Exciting Opportunity) High Profile Client!
Compass Group Canada Ltd —Vancouver, BC
Ability to coach and develop associates to achieve career aspirations and goals. Strong understanding of catering/event management best practices including but…
De 65 000 $ à 75 000 $ par an
Postuler rapidement
il y a 4 jours

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director, Sales & Marketing
Mirage Pools Services —Burlington, ON
Through our retail store, service division, project division and expanding online platform, we provide customers with a complete pool ownership experience, from…
De 80 000 $ à 110 000 $ par an
Postuler rapidement
il y a 11 jours
Director, CRM & Loyalty (12 Month Contract)
Harry Rosen Inc. —Toronto, ON
Own the strategy and execution of our CLUB HARRY loyalty program and retention initiatives, including program evolution and management of perks, promotions, and…
De 120 000 $ à 140 000 $ par an
Postuler rapidement

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director of customer service (british columbia)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Senior Director, Bargaining & Member Services

UFCW1518
New Westminster, BC

Postuler rapidement

Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Congés payés
Assurance Vie

Compétences

Microsoft Office
Baccalauréat
Ressources humaines
Gestion de budget
Compétences en communication
Négociation
Permis de conduire

Description complète du poste

About the Company

At UFCW 1518, we believe that we are stronger together. Everyone deserves safe and respectful working conditions and a healthy community. By continuing to win fights for fairness, organize workers in diverse industries, and support causes that benefit communities, we work together to improve the quality of life for all British Columbians.

We are a democratic, member-driven union that is built on a foundation of integrity and respect. We are committed to working hard for our members, fighting for higher wages, better benefits, job security, and fair treatment. We also use our voice to speak up on issues that impact our communities, such as implementing a living wage and standing against discrimination.

About the Role

Working closely with the Managing Director, the Senior Director, Bargaining and Services is responsible for providing strategic leadership and operational oversight for member representation advocacy and servicing, labour relations, collective bargaining and related programs.

This position ensures the effective delivery of high-quality services to members while advancing the objectives and priorities of UFCW 1518.

Key Responsibilities

Strategic Leadership

· Balancing operational requirements with long-term organizational priorities, provide insight into the development of departmental short-term and long-term planning

· Monitor emerging trends, legislative developments, and industry best practices affecting unionized workplaces and collective bargaining

· Provide expert advice and recommendations to senior leadership and elected officers on bargaining, labour relations, and member services matters

Member Servicing

· Interpret collective agreements with high levels of care and precision, ensuring consistent, risk-informed application across all member representation activities

· Manage labour relations and engagement with employer representatives and key interest holders, influencing outcomes through credibility, expertise, and strategic communication

· Oversee complex grievance files, settlements, arbitrations, investigations, and workplace disputes to ensure strong representation and timely resolution

· Attend arbitrations, mediations, investigations and fact-finding meetings to ensure matters are properly advanced and documented.

· Represent and engage with a variety of members, ensuring the employer’s standards and policies are upheld

· Identify opportunities to improve service delivery, operational effectiveness, and member engagement.

Collective Bargaining

Lead and oversee your team through the collective bargaining cycle, intervening at critical stages to achieve positive outcomes.

People Management

· Fosters a culture of collaboration, responsiveness, accountability, and inclusion.

· Provide strategic leadership to a high performing team of Union Representatives, setting clear expectations, encouraging accountability, and fostering a culture of inclusion

· Support staff navigating challenging workplace situations, member concerns, high-pressure files, and day-to-day operational issues

· Respond to complaints and performance concerns, where necessary

· Conduct performance management, coaching, and discipline processes when necessary, while fostering a respectful and positive team culture

Financial and Operational Management

· Assist with the development and oversight of departmental operational plans, budgets and resource requirements

· Monitor performance metrics and ensure objectives related to service quality, volume, timelines, and outcomes are achieved

· Ensure compliance with organizational policies, collective agreements, legislation, and departmental standards

· Recommend operational improvements to support organizational goals

Stakeholder Relations

· Build and maintain effective relationships with elected leaders, members, employers, legal counsel, and other internal and external stakeholders

· Represent UFCW in meetings, negotiations, committees, conferences, and public forums as required

Qualifications and Competencies

· 5–7+ years of experience in labour relations, including managing complex grievance files, bargaining, workplace investigations, mediations, and arbitrations, with precision and a risk-informed approach.

· Undergraduate degree or equivalent, with advanced studies in collective bargaining, labour law, labour/industrial relations, arbitration, employment law, and/or HR

· Demonstrated senior-level experience as a lead negotiator, with the ability to oversee a team through the full bargaining cycle and intervene effectively at critical stages.

· Ability to contribute to operational planning and budgets, to monitor performance metrics, and to ensure compliance with policies and legislation.

· Skilled at building effective relationships with key stakeholders and comfortable representing the organization in negotiations and other forums.

· Thorough knowledge of BC and Canadian Labour Relations Code and related legislation, including collective agreements and grievance procedures

· Experience leading, mentoring, and supervising employees, with a track record of building positive team culture and supporting performance development

· Strong ability to manage multiple priorities while delivering on team support and member service expectations

· Proficient in Microsoft Office, CRMs, and record management systems

· Valid driver's license and ability to travel as required

· Fluency in a second language is an asset.

Why UFCW 1518?

UFCW 1518 values our team’s meaningful contributions and unmatched expertise that are integral to achieving our ambitious goals. As a member of our team, you can expect:

· Competitive compensation package commensurate with experience

· Salary range $128,500-142,500 annually

· Extended health, dental, group life, LTD and ADD plans that values the well-being of you and your family

· Eligibility for our Pension Plan to ensure financial security down the road

· Generous paid time-off, starting with 20 vacation days, accrued personal time off, and statutory holidays to prioritize work-life balance

If this sounds like what you’re looking for in your next opportunity, we want to hear from you! Apply by sending your resume and cover letter today.

UFCW 1518 is committed to diversity and inclusion in the workplace. BIPOC, immigrants, women, and LGBTQ+ people are encouraged to apply.

Pay: $128,500.00-$142,500.00 per year

Benefits:

Dental care
Extended health care
Life insurance
Paid time off

Education:

Bachelor's Degree (preferred)

Experience:

leading Full-Cycle Bargaining: 2 years (preferred)
in department budget planning: 1 year (preferred)

Work Location: In person

Postuler rapidement

Affinez votre recherche

director of customer service emplois - british columbia

Senior Director, Bargaining & Member Services

Food Services Director (Exciting Opportunity) High Profile Client!

Director, Implementations and Professional Services

Associate Creative Director (Copy)

Associate Creative Director (Copy)

Sales Director - Hotel Services - Whistler BC

Practice Director (Management Resources)

Center Director - Mathnasium Learning Centre

Director - Garden Centre Operations

Director of First Impressions

Administrative Assistant (Executive Director Support)

Director, Brand & Creative Management (Bilingual)

Director, Station Customer Operations West

Director, Revenue Protection

Assistant Director

More jobs to discover

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director of customer service (british columbia)

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact