About Guardteck & Kandor Management
Guardteck provides tailored security solutions for a wide range of environments, including commercial buildings, residential sites, and community spaces. As part of Kandor Management Corporation, we're not your typical security company—we're building something different.
We live by five core values:
Community First – Servant heart, respectful, pride of place, mindful. Not selfish.
Above and Beyond – Finishing touch, go the extra step, give more. Not average.
Accountability – Ownership mindset, do what we say, keep our word. No excuses.
Creative Initiative – Outside of the box thinking, proactive problem solving, resourceful. Not indifferent.
Be Awesome – Be prepared. Be well presented. Have a good attitude. Not a low vibe.
If these values resonate with you, keep reading.
Account Manager
Job Description
Department: Operations
Reports To: Senior Director of Operations
Supports/Manages: Site Supervisors and Frontline Personnel, where applicable
About the Role
Guardteck is looking for an Account Manager to support client relationships, contract performance, and service delivery across assigned client sites. This role is responsible for maintaining strong client communication, ensuring contract expectations are met, supporting site leadership, and helping drive operational and financial success across the portfolio.
The Account Manager works closely with clients, site supervisors, frontline teams, operations leadership, finance, and internal support teams to ensure a high level of service and accountability.
This is a client-facing role suited for someone who is relationship-focused, organized, responsive, and comfortable balancing service delivery, employee support, financial oversight, and operational priorities.
Key Responsibilities
Client Relations and Account Management
- Build and maintain strong client relationships through regular check-ins, site visits, and meetings.
- Act as a main point of contact for client communication, service updates, and account-related concerns.
- Ensure contract deliverables are consistently met or exceeded, including staffing levels, patrol requirements, reporting standards, and site expectations.
- Track and report on key performance indicators, including incident response times, staffing compliance, audit results, and other client-specific metrics.
- Respond to client escalations and concerns in a timely, professional, and solutions-focused manner.
- Document client issues, follow-up actions, and service updates as required.
- Facilitate quarterly or annual business reviews with clients to review performance, service delivery, and opportunities for improvement.
Site Leadership and Team Support
- Support and mentor site supervisors and team leads to help ensure strong leadership at the site level.
- Conduct regular site visits to review performance, morale, compliance, and service standards.
- Provide coaching, guidance, and feedback to site leadership and frontline teams.
- Coordinate performance evaluations and feedback sessions for site-level staff when required.
- Support recruitment and staffing strategies to improve coverage, retention, and service consistency.
- Ensure post orders are understood, followed, and communicated clearly to all site personnel.
- Work with operations leadership to address site concerns, staffing gaps, or performance issues.
Financial and Administrative Oversight
- Monitor site budgets and support financial performance across assigned accounts.
- Ensure account activity aligns with financial targets and contract expectations.
- Complete and submit Client Request Forms for scope changes, service changes, or additional coverage requests.
- Prepare contract one-pagers and account summaries as required.
- Track billing issues, invoice discrepancies, and disputed charges.
- Work with finance and internal teams to resolve billing concerns in a timely manner.
- Follow up on overdue invoices and support collections when needed.
Operational Support and Continuous Improvement
- Participate in regular operations meetings and provide updates on assigned accounts.
- Support the rollout of new processes, service improvements, and client-specific initiatives.
- Identify opportunities to improve service delivery, client satisfaction, staffing consistency, and operational performance.
- Participate in committees or special projects when assigned.
- Complete other duties as reasonably assigned.
What We’re Looking For
The ideal candidate is a confident relationship-builder who understands the importance of client service, operational follow-through, and team leadership. They are professional, organized, solutions-focused, and able to manage multiple priorities while maintaining strong communication with clients and internal teams.
Skills and Qualifications
- Strong customer service and client relationship management skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively as part of a team.
- Strong leadership and people-influencing skills.
- Ability to coach, mentor, and support site supervisors and frontline employees.
- Strong problem-solving skills, attention to detail, and business awareness.
- Ability to manage conflict, client concerns, and operational issues professionally.
- Strong judgment, discretion, and ability to maintain confidentiality.
- Ability to manage multiple priorities and work within tight deadlines.
- Strong emotional intelligence with the ability to build trust and create buy-in.
- Comfortable working in a fast-paced, high-growth, or entrepreneurial environment.
- Positive attitude, enthusiasm, and a strong sense of professionalism.
- General office and computer skills, including Microsoft Word and Excel.
- Experience with WinTeam, Zendesk, or similar systems is considered an asset.
- Valid Class 5 driver’s licence with no restrictions.
- Business, Justice Studies, or related diploma is considered an asset, or an equivalent combination of education and experience.
Ideal Candidate Profile
The ideal candidate is a confident, relationship-focused professional who enjoys working with clients, supporting site teams, and driving strong service delivery. They are organized, responsive, solutions-focused, and comfortable balancing client expectations, operational priorities, financial performance, and team support.
#GTHP
Why Join Guardteck?
Growth Potential
We're growing rapidly and invest in people who prove themselves.
Learn and Develop
You'll gain exposure to all aspects of operations—client relations, leadership, recruitment, compliance, operational excellence, and more. This is an incredible learning opportunity.
Supportive Team Culture
You'll work in a collaborative team that genuinely supports each other.
Purpose-Driven Work
Our security officers, cleaners, and support staff keep communities safe and buildings running. You'll play a key role in supporting the people who do this essential work.
Recognition & Appreciation
We notice when people go above and beyond, and we celebrate wins—big and small. If you're excited about this opportunity and think you'd be a great fit, we'd love to hear from you!
Ready to be awesome? Apply today and help us build something special.
Guardteck is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
