19 meilleures offres (dispatcher, columbus) (à pourvoir)

Service Planning Clerk
ENERCARE —Markham, ON
- 25,47 $ de l’heure
- Temps partiel
- Analyse de données
- Microsoft Office
- Diplôme d'études secondaires
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il y a 13 jours
Senior Coordinator, Transport
Loblaw Companies Limited —East Gwillimbury, ON
- De 44 000 $ à 60 500 $ par an
- Temps plein
- SharePoint
- Expérience en entrepôt
- Leadership
il y a 9 jours
Dispatcher - Richmond Hill, ON
Stock Transportation —Richmond Hill, ON
- 21 $ de l’heure
- Temps plein
- Microsoft Office
- Diplôme d'études secondaires
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AM Supervisor - Precision Parcel and Package Deliveries (Pickering)
Challenger Motor Freight Inc. —Pickering, ON
- De 55 000 $ à 60 000 $ par an
- Temps plein
- Microsoft Office
- Expérience en supervision
- En présentiel
il y a 5 jours
Dispatcher Assistant
UniUni —Toronto, ON
- 40 000 $ par an
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
- Congés payés
- Assurance Vision
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Dispatcher
Komar Trans —Markham, ON
- De 20 $ à 22 $ de l’heure
- Temps plein
- Esprit d'analyse
- Saisie de données
- Dactylographie
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il y a 13 jours
Dispatcher/Customer Service
Encore Patient Transfer —Scarborough, ON
- À partir de 18 $ de l’heure
- Temps partiel
- Service à la clientèle
- Esprit d'analyse
- Saisie de données
Postuler rapidement
il y a 14 jours
Seneca Polytechnic (Newnham) - Casual Security Dispatch
Paladin Security —North York, ON
- De 21,42 $ à 22,95 $ de l’heure
- 8 Heures
- Certification RCR
- Esprit d'analyse
- Certificat de premiers soins de base
- Bourses d'Études
Postuler rapidement
il y a 6 jours
Permit Specialist in Over Dimensional Transportation
Scott-Woods Transport Inc. —Georgina, ON
- Temps plein
- Esprit d'analyse
- Saisie de données
- Dactylographie
- Assurance Invalidité
- Assurance Dentaire
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Security Dispatcher - Head office
VP Protection Inc. —North York, ON
- À partir de 19,57 $ de l’heure
- 12 Heures
- Certification RCR
- Service à la clientèle
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 4 jours
Service Operations Coordinator
Betz Pools Limited —Stouffville, ON
- De 22 $ à 24 $ de l’heure
- Service à la clientèle
- Systèmes PGI
- Sens de l'organisation
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Electrical Service Coordinator
Clarke Electric —Markham, ON
- À partir de 50 000 $ par an
- Temps plein
- Systèmes PGI
- Sens de l'organisation
- Contrats
- Assurance Dentaire
Postuler rapidement
il y a 9 jours
Cross Border Truck Dispatcher
Amosa Logistics —Markham, ON
- De 17,20 $ à 25,00 $ de l’heure
- Temps plein
- Route dédiée
- Remorque fermée
- Saisie de données
Postuler rapidement
il y a 13 jours
Dispatcher, Student (4 months)
THE MILLER GROUP —Markham, ON
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Logistic Assistant
Bayshore HealthCare —Markham, ON
- De 34 320 $ à 41 400 $ par an
- Temps plein
- Chariot élévateur
- Diplôme d'études secondaires
- Production
Tower Operator ( service Dispatch)
Hogan Chevrolet —Scarborough, ON
- Temps plein
- Diplôme d'études secondaires
- Compétences en communication
- Connaissances en mécanique
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Service Coordinator
Security Management —Toronto, ON
- Temps plein
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Resource Coordinator
Smart Print —Toronto, ON
- Temps plein
- Microsoft Powerpoint
- Microsoft Excel
- Compétences en communication
HVAC Service Coordinator / Customer Service Representative (Barrie or Vaughan)
Martino Contractors Ltd. —Concord, ON
- De 20 $ à 28 $ de l’heure
- Temps plein
- Service à la clientèle
- Pas d'expérience requise
- Anglais
- Assurance Dentaire
- Congés payés
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HVAC Customer Service Coordinator/Dispatcher
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Ability to read mechanical drawings, specifications, and service reports is an asset. Schedule emergency, preventive maintenance, and corrective service calls.
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Service Planning Clerk

ENERCARE
Markham, ON

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Détails du poste

Temps partiel
Il y a 13 jours

Compétences

Utilisation d'un ordinateur
Études postsecondaires
Analyse de données
Classement
Microsoft Office
Diplôme d'études secondaires
Sens de l'organisation
Compétences en communication

Description complète du poste

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.

Job Title: Service Clerk – Part-Time
Reporting To: Operations Manager
Department: Operations
Location: Birchmount - Markham
Rate of Pay: $25.47 - As per collective agreement
File number: 3542
Hours of Work: 24 Hours Per Week – Monday to Sunday 7:00a.m. – 3:00p.m. OR 2:00p.m. – 10:00p.m.

The primary focus of this role will involve the ongoing optimization of area field staff (service, duct cleaning and plumbing) resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with field staff and management, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery of same day service and customer satisfaction.

Responsibilities:

Accountable for managing daily schedule by optimizing board set-up, utilizing rescheduling tools, managing changes in Technician availability (i.e. sick requests), notifying technicians of chargeable calls (including amount), driving productivity by reducing travel and pushing workload, meeting monthly maintenance numbers, identifying repeat calls and working with Field Manager to resolve customer escalations
Proactively manage chargeable calls including validating chargeable calls identified
Responsible for managing daily requests from Techs by modifying the board to accommodate delays, providing insight on customer service plans (as required) and acting as a support reference for techs
Required to handle unsuitables / escalations by managing customer requests for revised appointments (including parts) and resolving outstanding issues in queues
Responsible for the reconciliation of Service transactions which includes the validation of charges, correction of charges, balancing of cash draws, and processing of service transactions
Responsible for exceptions and error management through the review and processing of corrections related to outstanding error reports, filing of envelopes and red tags
Required to set the schedule (Subcontractors and CA techs)
Act as a courteous and friendly central point of contact for both internal and external customers.
Responsible for updating of records in applicable systems
Prepare BRIO reports as required
Coordination of appointment times for back ordered product, and sourcing of parts, with customer, manual dispatch or work as required, arrange courier delivery of parts or product as required
Provide customer quotes on installations
Analyze and interpret forecast and incoming-demand data, record forecast variance and resource allocation change information
General business support related to i.e. franchise afterhours, point of contact and follow up for call centre inquiries, responsible for handling of both inbound and outbound calls
Assist with escalations and priority call in a timely manner
Required to set-up the board for next day and schedule linked calls and responsible for identifying chargeable calls / code 22s for the next day
Proactively manage the board to maintain call availability for all call types
Advise Customers of changes to appointment times
Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
Ability to provide reporting and data analysis as requested by management
Achieve defined productivity and performance measures on a consistent basis
Undertake special projects and assignments as assigned
Other duties as assigned by management

Qualifications:

Customer focused with excellent interpersonal skills
Ability to effectively use ClickSchedule, GERS, Clarify & MS Office software programs
Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
Proven decision-making skills
Strong organizational skills
Capable of doing financial analysis to rectify variances
Must be capable of working well under pressure and understanding various business processes in relation to different products and services offered
Must be extremely flexible to handle the different scenarios that can arise in dealing with customer billing issues and make the appropriate decisions accordingly
Ability to maintain focus and work in a fast-paced, pressure filled team environment
Grade 12 education
Post-secondary education is an asset

Note: This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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