25 meilleures offres (director of business, montréal, qc) (à pourvoir)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : director of business (montréal, qc)

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Client Delivery Director

Croesus
Laval, QC

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Détails du poste

Temps plein
Il y a 4 heures

Avantages

Régimes de participation aux bénéfices
REER

Compétences

Français
Ingénierie
Baccalauréat
Amélioration continue
B2B
Affaires
Leadership
Compétences en communication
Technologie de l'information

Description complète du poste

Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces (APIs). These solutions empower wealth management professionals to improve their productivity, enhance their client relationships, make informed decisions, and maximize the management of their assets under management.

Croesus’s mission is to provide a superior experience to its clients, users, partners, and employees and to positively impact the community. With more than 200 employees in its Montréal, Toronto, and Geneva offices, Croesus has won several industry awards for being a high-quality solution provider and an outstanding employer.

Position:

The Director, Delivery Management is responsible for structuring, leading, and developing the Customer Delivery function to ensure the effective implementation, integration, and deployment of solutions for customers and partners.

Reporting to the VP of Customer Delivery and Transformation, this individual plays a key role in evolving delivery practices, coordinating customer programs, and continuously improving the customer experience in a rapidly growing technology environment.

Success in this role will be primarily measured by the ability to deliver client programs while rigorously adhering to the three pillars of delivery: time (strict adherence to timelines), scope (full compliance with defined requirements), and quality (reliability and excellence of deployments), all while maximizing client satisfaction and adoption.

Strategy and Governance

Drive the evolution of Customer Delivery practices, processes, and standards.
Establish governance frameworks and performance metrics.
Ensure clear visibility into priorities, risks, dependencies, and delivery capabilities.
Customer Delivery and Integrations
Oversee customer implementation, integration, and deployment programs.
Manage the customer project portfolio and ensure predictable delivery aligned with business objectives.
Collaborate closely with Product, Technology, Architecture, Security, and Marketing teams.

Adoption and Customer Experience

Structure adoption approaches to accelerate value creation for customers.
Identify barriers to adoption and coordinate necessary action plans.
Contribute to the continuous improvement of the customer experience.
Leadership and Organizational Development
Mentor and develop Client Delivery teams.
Foster a culture of collaboration, excellence, and continuous improvement.
Support the growth and organizational maturity of the delivery function.

Risk Management and Compliance

Ensure compliance with financial sector regulatory and security requirements.
Maintain proactive management of risks related to projects and integrations.

Key Performance Indicators (KPIs)

Time-to-value
Platform adoption and usage rates
Customer satisfaction (NPS, CSAT)
Meeting deadlines
Risk mitigation and customer escalations

Requirements:

The working language is French, all internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.

Significant experience in delivery management, implementation, or integration of solutions in B2B environments within the financial sector.
Experience in fintech, technology, or regulated environments.
Proven leadership in managing complex teams and programs.
Strong ability to collaborate with client, product, and technology teams.
Excellent communication, influence, and priority management skills.
Bachelor’s degree in business administration, information technology, engineering, or a related field.
Inspiring leadership
Customer and results-oriented
Strategic vision and execution capability
Portfolio management and prioritization
Communication and influence
Governance and continuous improvement

Other information:

Why join Croesus ?

À la carte vacations
Annual salary + Corporate profit-sharing plan
Hybrid work, 2 days a week in office (Laval & Montreal offices)
Sports program
Gym available at our Laval head office
)
Group RRSP
Proximity to Montmorency & Mcgill metro
Ongoing training and development plan
Referral bonus
Indoor and outdoor parking & electric car recharging
Croesus boutique
Beautifully renovated and spacious office
Complimentary breakfast every morning
2X per month, Happy hours, prepared by our Croesus Life Partner

Are you interested in this challenge? Do you believe you have the qualities and expertise required for this position? Please complete your application today.

Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.

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