Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Job Title: F&B Administrator
Location: North Vancouver
Department: Food & Beverage
Reports to: Director, Food & Beverage
Role Status: Full-time / Permanent / Hourly
ABOUT US
As Vancouver’s premier attraction we offer truly rewarding and memorable experiences! Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply.
JOB SUMMARY
The Food & Beverage Administrator is responsible the organization and execution of administrative duties to support the F&B department. Reports to the F&B Director, and works closely with all F&B departmental management.
ESSENTIAL JOB FUNCTIONS
- Provides administrative support to the F&B Director and other F&B managers
- Answering the F&B reception phone and responding to a variety of inquiries
- Taking reservations for The Observatory & Altitudes Bistro; upselling Grouse Mountain products
- Manages TOCK Reservation system for Altitudes Bistro & The Observatory, including creating experiences and responding to guest reviews.
- Filing, ordering and inventory of office supplies, coordinating the maintenance of office equipment i.e. Photocopier
- Working closely with the catering sales staff, updating weekly banquet contracts and coordinating or conducting site inspections
- Take meeting notes
- Assisting with HR documentation. Collecting SIR & Food Safe Certifications, ensuring F&B has a compliant list.
- Communication of F&B operating hours and updating guest signage accordingly
- Completion of payroll for culinary teams
- Generating gratuity reports and distribution of gratuities
- Daily metric reporting (labour costs, revenue, food costs etc.)
- Management of job vacancies for F&B roles
- Scheduling interviews for F&B roles
- Onboarding and training of all new, returning and existing F&B staff.
- Assists with costing of recipes through internal systems as required
- Assists in Storeroom with invoicing & inventory as required
- Assists in Altitudes Bistro or The Observatory restaurant as required
- Other duties as required
REQUIRED QUALIFICATIONS AND ABILITIES
- Experience in a Human Resources background preferred
- Completion of secondary school required
- Ability to motivate and develop staff
- Exceptionally organized and able to multitask/coordinate multiple function activity
- Excellent communication and writing skills
- Proficient in Microsoft Excel and Word
- Experience with Ceridian Dayforce preferred
- Experience with TOCK preferred
- Excellent customer service and interpersonal skills
- Flexible work hours; including evening closing shifts, weekends and holidays
WORKING CONDITIONS
Hours of Operation are weather dependent. Due to the nature of the business, this position requires flexibility in terms of your work schedule. A variety of work schedules may include a variety of start times, including shifts on weekends and statutory holidays.
COMPENSATION AND BENEFITS
$19.76 to $23.11/hour
All positions are eligible for the following benefits and perks:
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
Full-time, year-round positions are also eligible for these:
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
DISCLAIMER
The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
EQUAL OPPORTUNITY EMPLOYER
Northland Properties is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
