1 meilleure offre (senior it specialist, montréal, qc) (à pourvoir)

Senior Support Advisor – Time Management
CGI —Montréal, QC
- Temps plein
- Bilingue
- Service à la clientèle
- Anglais
- Régimes de participation aux bénéfices
- Programme d'Aide aux Employés
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Senior Support Advisor – Time Management

CGI
Montréal, QC

Postuler rapidement

Détails du poste

Temps plein

Avantages

Régimes de participation aux bénéfices
Programme d'Aide aux Employés

Compétences

Bilingue
Français
Service à la clientèle
Anglais
Finance
Esprit d'analyse
Sens de l'organisation
Paie
Diplôme d'études collégiales (hors Québec)
Comptabilité
Gestion du temps

Description complète du poste

CGI’s Payroll Services Center (PSC) offers all‑in‑one cloud‑based solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients, reflected in our exceptionally high satisfaction rates.
Every day, our members help hundreds of clients process payroll for employees across various industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients.

We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact?

What we offer:

Work–life balance with a daytime, weekday schedule
A work environment recognized as one of the best in Canada (Great Place to Work certified)
Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial support for job‑related studies
Career development supported by a professional development plan
Access to the share purchase plan and profit‑sharing program from day one
Flexible benefits tailored to your needs: flexible insurance plan, telemedicine, and more

Your future duties and responsibilities

Provide support to clients using our time and scheduling management application
Collaborate with other client support teams involved in payroll services
Inform relevant stakeholders when client issues arise
Recommend optimal solutions tailored to each client’s business context
Perform required configuration within the application
Coordinate and conduct quality assurance for delivered modifications
Train clients on our various solutions
Assist clients in adopting and using new functionalities
Document client‑specific requirements and key events

Required qualifications to be successful in this role

College diploma in administration, accounting, or a related field, or any equivalent combination of education and relevant experience
Minimum of three years of experience in time management
Knowledge of time and scheduling management solutions (timesheets, time capture)
Experience in an IT or office technology environment
Proficiency with modern communication tools
Knowledge of the payroll preparation cycle (an asset)
Relevant experience in enterprise implementation projects (an asset)
In‑depth knowledge of various payroll applications (an asset)
Strong analytical, synthesis, and planning skills
Strong organizational skills and ability to manage priorities
Excellent communication abilities
Strong customer service orientation
Ability to manage multiple files simultaneously
Proficiency with office productivity tools
Excellent command of French and English, both spoken and written (essential)
Openness to emerging technologies, including artificial intelligence, and willingness to act as a change ambassador to support adoption within teams

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

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Senior Support Advisor – Time Management

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