25 meilleures offres (shift manager, kelowna, bc) (à pourvoir)

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Rooms Division Manager

Basecamp
Kelowna, BC

Postuler rapidement

Détails du poste

Temps plein

Avantages

Assurance Dentaire
Événements d'Entreprise
Assurance Vision

Compétences

Hospitalité
Basecamp
Microsoft Office
Service aux visiteurs
Leadership
Compétences en communication

Description complète du poste

Rooms Division Manager

Basecamp Property Management Ltd,

*This opportunity is based in Revelstoke BC*

About Basecamp Resorts

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

About Revelstoke

Nestled in the heart of the Mountains, the Revelstoke community offers an unmatched blend of adventure and natural beauty. A haven for outdoor enthusiasts year-round, with hiking, biking, paddleboarding in the warmer months and snow sports in the winter. With its welcoming small-town vibe, vibrant local culture, and easy access to world-class wilderness, Revelstoke isn’t just a place to work, it’s a place to live!

Why Work for Us?

Discretionary bonus scheme
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture

Position Overview

We are seeking a full-time Rooms Division Manager to join our team and support the Regional General Manager in overseeing the operations of Basecamp Resorts, Suites and Northwinds in Revelstoke.

This role plays a key part in enhancing the overall guest offering by supporting high standards of service, cleanliness, and operational efficiency. Overseeing the Housekeeping and Guest Services teams, the Rooms Division Manager will manage day-to-day operations, supports the implementation of SOPs, and ensures service quality standards are consistently met. They also assist in ensuring the effective and efficient use of human, material, and financial resources within established budget.

Salary: Dependent on experience
Shifts: 8-hour shifts (Weekdays, Weekends, nights & Holidays), full-time/permanent

Location: Revelstoke, British Columbia

Key Responsibilities

Human Resources:

Standard: Builds and supports a capable, motivated, and service-driven Guest Services and Housekeeping team to improve employee retention, team engagement, and operational consistency.

Responsible for recruiting and onboarding high-potential candidates to reduce turnover and improve team stability
Provides structured training and development to support service quality, reduce guest complaints, and increase cross-functional capability
Helps maintain optimal staffing levels and schedules to support occupancy forecasts while adhering to labour budgets and efficiency targets
Supports daily task delegation and fair workload distribution to ensure staff productivity and timely room readiness
Promotes company culture and brand values to strengthen team morale and drive alignment with guest service standards
Reinforces accountability and performance expectations to improve internal audit scores and reduce rework or guest service failures
Proactively identifies training gaps or behaviour trends that may impact cleanliness, service delivery, or guest satisfaction
Collaborates on corrective action plans and coaching sessions to maintain a high-performing team and meet department KPIs
Contributes to retention and engagement strategies by fostering a respectful, communicative, and growth-focused environment
Suggests process improvements or training initiatives that directly enhance guest service scores or reduce operational friction

Standards:

Standard: Maintains high service, cleanliness, and operational standards to elevate guest experience, increase Revinate/NPS scores, and reduce service recovery costs.

Leads by example to reinforce SOPs and ensure team adherence during daily operations
Supports team coverage across departments to maintain service continuity and avoid guest-facing service gaps
Conducts room and public space inspections using established checklists to uphold Basecamp brand standards and prevent guest complaints
Monitors cleanliness, linen quality, and in-room amenities to ensure consistency with property audit targets and brand guidelines
Creating and updating SOPs in collaboration with the RGM to improve training clarity and operational execution
Follows up on guest feedback and coordinates timely service recovery to boost online review ratings and reduce follow-up escalations
Coordinates with Guest Services to ensure smooth arrivals and early check-ins, minimizing guest wait times and maximizing first impressions
Supports pre-emptive problem-solving during high occupancy or operational disruption periods, minimizing downtime or risk to guest satisfaction
Oversees weekly department huddles and aligns teams on priorities that support property cleanliness targets and audit readiness
Works closely with Maintenance to flag and track repair requests, ensuring timely resolution to prevent negative guest experiences
Maintains inventory oversight and supply tracking to minimize stockouts, optimize cost-per-room, and support budget adherence
Partners with department Supervisors to ensure proper scheduling coverage, maximizing productivity and minimizing overtime

Operations:

Standard: Supports efficient, guest-focused property operations that contribute to occupancy goals, revenue targets, and a competitive market position.

Ensures daily operations are aligned with occupancy forecasts and check-in/check-out patterns to optimize team readiness and guest experience
Oversees room status turnover and readiness timelines to ensure 100% room availability by check-in time, contributing to revenue generation and guest satisfaction
Coordinates cross-department workflows to reduce operational bottlenecks, particularly during peak turnover periods
Tracks and supports proper linen and supply usage to ensure par level maintenance and efficient laundry throughput
Ensures cleanliness and presentation of all guest-facing areas to contribute to positive first impressions and online review metrics
Follows up on daily cleaning, deep cleaning, and maintenance schedules to maintain property condition and minimize service downtime
Optimizing seasonal operations and coordinating off-season prep or project timelines to support long-term asset preservation
Reviews and reports on daily task completion, guest feedback trends, and department KPIs to support data-informed decision-making
Monitors compliance with health and safety standards, helping to mitigate risk and ensure operational compliance
Collaborates with RGM to align department operations with broader business goals, including profitability, RevPAR, and staff productivity

Requirements

Previous leadership experience in hospitality is an asset, ideally with at least 1 year in a supervisory or team lead role within Front Office or Housekeeping
Strong understanding of guest service standards, housekeeping procedures, and front desk operations
Excellent interpersonal and communication skills
Highly organized with strong attention to detail and a proactive, solution-oriented mindset
Comfortable using property management systems (PMS), Microsoft Office Suite, and other operational software
Ability to multitask, prioritize, and remain calm under pressure
Willingness to work a flexible schedule, including evenings, weekends, and holidays as needed
Knowledge of workplace health & safety standards and operational best practices
Physical ability to perform property walkthroughs and assist with operational duties as required

Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.

Full time, permanent
Full Time - 40 hours per week

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : shift manager (kelowna, bc)

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