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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : academic coordinator (scarborough, on)

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Medical Office Administrative Assistant

South East Toronto Family Health Team
Toronto, ON

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés

Compétences

Traitement de bureau
Microsoft Outlook
Expérience auprès des populations immigrantes
Dossiers médicaux électroniques
Planification des rendez-vous clients
Cabinet médical
Expérience en soutien administratif
Windows
Service aux patients
Microsoft Office
Expérience administrative
DME/DSE
PS Suite de TELUS Santé
Baccalauréat
Expérience en réception médicale et administration
Nettoyage
PS Suite de TELUS Santé (DME)
Compétences en communication
Travail auprès des nouveaux arrivants et des personnes immigrantes
Gestion du temps

Description complète du poste

Medical Office Administration Assistant
Permanent, Full-Time Role

Company Description
South East Toronto Family Health Team (SETFHT) is an academic primary care clinic affiliated with the University of Toronto. Our organization is comprised of a variety of Interdepartmental Healthcare Professionals (IHPs) that include: physicians, medical residents, nurse practitioners, registered nurses, dietitians, social workers, psychologists, patient care coordinators, physician assistants and chiropodists, all of whom are assisted by an exceptional administrative and clinical support team.

SETFHT is a partner at Health Access Taylor Massey (HATM) clinic, which is bringing a wave of primary care and interprofessional resources to the Taylor Massey community. SETFHT is also leveraging existing supports and services in the community to improve access to comprehensive primary and social care for its residents.

Position Profile
This position provides clinical and administrative support across all three clinics, including the two SETFHT clinic locations at 840 Coxwell Avenue and 1871 Danforth Avenue, as well as the HATM clinic at 4 The Market Place. The role will primarily involve clerical support to physicians, residents, and the IHP team.

Employment Term
This is a permanent, full-time position, subject to funding availability and operational needs.

Role & Responsibilities

Patient Check-In – greeting patients upon arrival, assessing and directing them to the appropriate areas in the clinic
Answering the phone, triaging calls and booking appointments for patients with physicians and/or IHPs
Receiving and responding to secure email messages from patients
Using Practice Solutions (PS), our Electronic Medical Record (EMR) system, to manage and respond to messages from physicians
Answering patient-related questions or inquires (e.g. in-person, email, phone, etc.)
Performing general clerical duties (e.g. photocopies, faxes, e‐mails, open mail)
Process and track patient referrals
Set up and maintain examination rooms (e.g. medical equipment, supplies) and ensure its cleanliness
Record patient blood pressure, height and weight measurements
Assist healthcare providers when needed as a chaperone during exams such as PAP smears, wound dressings, ear syringing, liquid nitrogen, etc.
Set up for procedures as well as post-procedure clean up
Process chart transfers, track receipts and payments
General upkeep and cleanliness of clinic including the patient waiting area and exam rooms
Support the operations of the clinic through initiative, problem solving and following up when items need to be cleaned, repaired or reordered

Skills & Qualifications

Completion of Medical Secretary Course is an asset
At least 1 year of experience in a position with similar duties
Proficiency in computer applications: Windows, Microsoft Office and Outlook
Familiarity with clinical management system (CMS)
Experience with Practice Solutions (PS) is an asset

Other Requirements

Exceptional organizational and prioritizing skills
Excellent interpersonal and communication skills (oral/written)
Strong problem solving skills
Ability to maintain confidentiality and impartiality
High degree of accuracy and attention to detail
Capacity to work independently and within a team environment
Exercises good judgment
Ability to maintain a positive attitude in a high-pressure environment
Demonstrated flexibility and time management skills
Experience working with low-income, multi-racial, multi-lingual newcomer communities
Excellent conflict management and resolution skills
Commitment to working from an integrated anti-oppression/ anti-racist, LGBTQ+ positive framework
Knowledge of health care sector is an asset
Ability to work effectively within a diverse and multi-disciplinary team
Available to work evenings and weekends, as necessary

The above responsibilities are not to be considered all inclusive; the individual may be assigned other related duties in the interest of efficient operations of SETFHT

Hours of Work
The successful candidate must be available to work weekdays, primarily between 8:30 AM to 4:30 PM with the possibility of evening (12:00 PM to 8:00 PM) and Saturday shifts

Compensation

As per the Collective Agreement, the rate of pay for this position is $22.32 per hour
Position includes enrollment in SETFHT’s Health Benefits Plan
Position includes enrollment in the Healthcare of Ontario Pension Plan (HOOPP)
Position includes paid time off

Additional Information

Thank you for your interest in joining SETFHT. We appreciate the time and effort of all applicants. Please note that only those selected to move forward in the interview process will be contacted, which includes a preliminary phone interview and, if applicable, an in-person interview. We kindly ask that applicants refrain from follow-up calls or emails.

SETFHT does not use artificial intelligence (AI) to screen, assess, or select applications. All hiring decisions are made by people. A criminal background check required for all new employees as part of the hiring process. Because our work involves supporting vulnerable populations and handling confidential patient information, this step is essential to maintaining a safe, secure, and trusted environment for everyone we serve.

SETFHT is dedicated to fostering a respectful, inclusive, and accessible workplace. We encourage applications from all equity-deserving groups, including but not limited to Indigenous peoples, racialized communities, persons with disabilities, women, seniors, and those who identify as 2SLGBTQ+. Guided by Anti-Oppression principles, we are committed to building a team that reflects the diversity of the communities we serve.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request throughout the recruitment process and during employment. Candidates requiring accommodations are encouraged to let us know at any stage.

In addition, SETFHT also supports a scent-free environment. All employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and scented products (e.g., perfumes, lotions, hairspray) while on the premises.

Job Type: Full-time

Pay: $22.32 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
Paid time off

Ability to commute/relocate:

Toronto, ON M4C 1J3: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor's Degree (preferred)

Experience:

Medical administration: 1 year (preferred)

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : academic coordinator (scarborough, on)

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