Join a 60-year Alberta tradition where your work matters!
MMI Insurance is growing, and is looking for people with the desire, ability, and experience to provide excellent customer service and product knowledge to our clients. We want people to excel as part of a team with a diversity of skills, talents and backgrounds.
For over 60 years, MMI Insurance has provided home, auto, farm, church and commercial insurance in the province of Alberta.
To learn more about our company and history, please visit: https://mmiab.ca/about-mmi/.
Position Overview
The Insurance Advisor, Personal Lines is responsible for delivering comprehensive, client-centric insurance solutions while protecting the financial integrity of MMI. This role balances day-to-day policy administration with consultative risk assessment, ensuring clients receive tailored advice on automobile, property, liability, and specialized coverage.
By delivering exceptional customer service, the Insurance Advisor naturally uncovers additional coverage needs, generating new business and organic growth through cross-selling and upselling.
What’s in it for you? (Why work at MMI)
At MMI Insurance, we believe that taking care of our people is the foundation of delivering exceptional service. We offer a comprehensive total rewards package designed to support your financial security, professional growth, and personal well-being.
- True Work-Life Balance: Enjoy a standard 7-hour workday, allowing you dedicated time to disconnect and focus on what matters most outside of office hours.
- Work Flexibility: Benefit from a structured hybrid work model (3 days in our collaborative offices, 2 days remote).
- Fully Employer-Paid Health Benefits: Protect yourself and your family with an outstanding, comprehensive extended health coverage plan that is 100% paid by MMI from DAY ONE.
- Investing in Your Future: Build long-term financial security with our Company RRSP Matching program of up to 5%.
- Competitive Pay: We offer a competitive, experience-based base salary that recognizes your industry experience & expertise.
- Shared Success: Participate in performance-driven bonus programs tied directly to the overall growth and success of MMI.
- Generous Paid Time Off: Recharge with an additional three (3) paid self-care (PTO) days alongside six (6) paid sick days annually.
- Paid Professional Development: We fully invest in your continuous learning, covering the costs for obtaining and maintaining your professional insurance licenses (including CAIB, Alberta Level 1 & 2, and ongoing CE credits).
- An Exceptional Client Base: Work with a highly loyal, respectful, and community-minded clientele that makes daily customer interactions genuinely rewarding.
- A Culture without Silos: Experience a flat, close-knit organizational structure where every voice matters, collaboration is standard, and you have direct access to senior leadership, including our CEO.
- Authentic Connection: Join a team that values real relationships. From regular social gatherings to collaborative team events, we value the connections we build not just with our clients, but also within our teams.
Key Responsibilities (What you'll be doing)
Account Management & Policy Administration
- Complete personal lines insurance applications and endorsements for automobile, property, liability, and other lines.
- Establish precise client insurance coverage parameters, calculate accurate premiums, and arrange formal payment methods.
- Manage multiple high-volume inbound and outbound calls efficiently throughout the day.
- Execute rigorous client follow-ups for outstanding payments to maintain policy active status.
- Order property inspections for new business and follow up systematically to ensure clients act on critical inspection report recommendations.
Underwriting Compliance & Risk Assessment
- Assess insurance risks, premiums, and policy conditions using required underwriting tools and systems (e.g., FMRE and FUS).
- Ensure all applications, endorsements, and renewals are accurate and complete.
- Apply sound underwriting judgment within MMI’s binding authority, including independently evaluating and declining risks in accordance with underwriting guidelines and risk standards.
Client Consultation & Business Development
- Act as a trusted advisor by clearly explaining policy coverages, exclusions, and limitations to clients.
- Identify coverage gaps and support business growth through cross-selling and upselling of auto and property insurance products.
Professional Development & Compliance
- Maintain compliance with all Alberta insurance regulations and licensing requirements.
- Complete required Continuing Education (CE) hours annually to maintain licensing.
Team & Collaborative Support (As Needed)
- Collaborate with internal teams, including Underwriting, Accounting, IT, and Loss Control, to support efficient operations.
- Represent MMI at industry and marketing events and perform additional duties as assigned.
Knowledge, Skills, and Experience (What you'll need to be successful)
Licensing & Experience
- A valid Alberta Level 1 General Insurance License with demonstrated industry experience is required. Preference will be given to candidates who have an Alberta Level 2 General Insurance License.
- Minimum of two (2) years of experience in Alberta property, casualty, and automobile personal lines insurance (regardless of license level).
Technical & System Skills
- Proficient in using multiple computer systems and applications, including Windows, Google Chrome, Microsoft Office 365 (Outlook, Teams), and standard office hardware (headsets, laptops, dual monitors).
- Experience with SigXP, CognitionPlus, and broker portals such as Peace Hills, Aviva, Economical Insurance, Premier Marine, AMI, and Hagerty is considered an asset.
Core Competencies
- Consultative Communication: Exceptional active listening skills to uncover root-cause client needs, paired with clear, professional written and verbal communication.
- Risk Discernment: Strong analytical and problem-solving skills; ability to evaluate complex account histories, justify risk decisions, and implement the best insurance solutions.
- Client Experience Excellence: Proven track record in customer service representative (CSR) workflows, including handling multi-line endorsements and high-volume phone management.
- Confidentiality & Discretion: Absolute adherence to privacy rules and strict maintenance of confidential information regarding policyholders, staff, and management.
Working Conditions
- The work schedule is generally Monday-Friday, 7 hours per day, with a one-hour unpaid lunch.
- Work interruption can be frequent in meeting the needs of clients and fellow team members.
- Computer use for up to 7 hours per day
- Sitting for up to 7 hours per day
All qualified applicants will receive consideration for employment without regard to Canadian experience, race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.
AI technology is not used in MMI's hiring process.
This posting is to fill an existing vacancy.
If you are qualified and interested, please Apply Today!
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home
Experience:
- property, casualty and automobile personal lines insurance: 2 years (preferred)
Licence/Certification:
- General Agent Level 1 license (required)
- General Agent Level 2 license (preferred)
Work Location: Hybrid remote in Calgary, AB T1Y 6J7
