CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.
About Us
We're a fast-moving startup on a mission to revolutionize the call centre industry using the power of AI and Large Language Models. We’re building intelligent systems to enhance customer experience, supercharge agent performance, and drive operational excellence.
Through advanced conversational AI, we build systems that understand, adapt, and evolve with every conversation. Our platform powers decision-support tools and intelligent virtual agents helping call centers deliver faster, smarter, and more human customer service—where every interaction matters.
Job Description
The Collections Officer acts as a liaison between creditors and debtors and is responsible in recovering unpaid debts, manages organizational revenue losses, and handles asset recovery.
Core Responsibilities (include, but not limited too)
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Communicate with customers for all outstanding balances owing
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Establish a solid professional relationship with customers and educate them on best practices while showing empathy and building trust
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Negotiate the best payment arrangement to help resolve customers’ bills as quickly as possible
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Accurately complete all necessary documentation for each customer interaction that complies with policies, practices and procedures: inputting data for call history, sending messages to appropriate third party partners when required, and/or initiating the necessary customer fulfillment.
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Participate in team huddles/committees (e.g., escalation queues, call campaigns, best practices, peer listening).
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Continuously grow and learn by participating in cross-training initiatives, mentoring opportunities, and staying up to date on our products
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Maintains a high level of professionalism and compliance to confidentiality
Requirements
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You have at least 6 months of collections/call center/customer service experience.
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Collection experience is an asset
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Excellent oral and written communication skills.
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You have a customer-first mindset and enjoy solving moderately complex procedures and situations when dealing with customers.
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You must be able to work full-time based on your assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
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Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset
Hours of Operations - Between Mondays-Fridays 8:00AM-8:00PM and a Saturday - 9:00AM-1:00PM
CXAi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).
We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.
