6 meilleures offres (technical support, calgary, ab) (à pourvoir)

Service Desk Analyst
Citrine Technologies Limited —Calgary, AB
- Temps plein
- Microsoft Access
- Diplôme universitaire non requis
- Réseaux informatiques
Postuler rapidement
15 h
Solutions Engineer
Numa —Calgary, AB
- Télétravail
- Analyse de données
- SQL
- JavaScript
- Congés payés
Postuler rapidement
il y a 9 jours
Specialist - IT ETRM System (Lead/Principal)
Parkland —Calgary, AB
- Temps plein
- Microsoft Excel
- Service à la clientèle
- Microsoft Office
Postuler rapidement
Fixed Operations Software Training Team Lead
PBS Systems —Calgary, AB
- Temps plein
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Assurance Dentaire
- Congés payés
Lead Specialist – IT SAP
Parkland —Calgary, AB
- Temps plein
- Esprit d'analyse
- Gestion de projet
- Baccalauréat
Postuler rapidement
Senior Specialist - IT Apps Dev
Parkland —Calgary, AB
- Temps partiel
- Informatique
- Ingénierie
- Windows
Postuler rapidement

Discover related jobs

Based on your search for technical support jobs.

Application System Analyst
Sobeys —Calgary, AB
College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience.
De 56 000 $ à 84 000 $ par an
Postuler rapidement
il y a 4 jours
Service Desk Analyst
Citrine Technologies Limited —Calgary, AB
Diploma, degree, certificate or equivalent practical experience in information technology, computer systems, networking or a related field.
Postuler rapidement
15 h

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Support Technician
OPUS Consulting Group Ltd. —Toronto, ON
Bachelor’s degree in computer science or Information Technology certificate from recognized Technology School. IT support: 3 years (required).
De 65 000 $ à 85 000 $ par an
Postuler rapidement
il y a 3 jours
Technical Support Analyst
BDO —Oakville, ON
We support staff with local and national events where you will be given the opportunity to contribute to your community. Access to a vehicle is required.
De 56 000 $ à 84 000 $ par an
il y a 3 jours

Show more jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support (calgary, ab)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Service Desk Analyst

Citrine Technologies Limited
Calgary, AB

Postuler rapidement

Détails du poste

Temps plein
Il y a 15 heures

Compétences

Authentification
Soutien bureautique
TCP
Microsoft Access
DHCP
CompTIA Network+
Réseaux informatiques
DNS
SharePoint
Technologies de l'information
TCP/IP
CompTIA Security+
Compétences en communication
PowerShell
CompTIA A+
Intune
VPN

Description complète du poste

About the role

Citrine Technologies is seeking a Service Desk Analyst to provide responsive, professional technical support to users across client environments.

You will troubleshoot incidents and service requests, support Microsoft 365 and endpoint environments, document solutions and help maintain reliable day-to-day technology operations.

The ideal candidate combines technical troubleshooting with strong communication, sound judgement and a genuine interest in helping users succeed.

Key responsibilities

Receive, assess, prioritize and resolve user incidents and service requests through the service desk.
Provide remote support for Windows devices, Microsoft 365 applications, email, collaboration tools, printers, connectivity and common business applications.
Perform user account administration, password resets, access changes and multi-factor authentication support.
Support employee onboarding and offboarding, including account creation, device preparation, access configuration and documentation.
Install, configure and troubleshoot workstations, software, peripherals and approved business applications.
Assist with endpoint management, patching, antivirus or EDR status, device compliance and routine maintenance.
Escalate complex incidents appropriately and provide clear technical information to senior team members or vendors.
Maintain accurate ticket notes, troubleshooting steps, resolutions, asset records and knowledge-base articles.
Monitor assigned service queues, follow up with users and help ensure requests are completed within expected service targets.
Identify recurring issues and recommend opportunities to improve documentation, automation and user experience.
Follow security, privacy and change-management procedures when supporting client environments.

Required qualifications

Diploma, degree, certificate or equivalent practical experience in information technology, computer systems, networking or a related field.
Hands-on experience supporting Windows workstations and Microsoft 365 users.
Working knowledge of Microsoft Entra ID, Exchange Online, Teams, SharePoint or related Microsoft 365 services.
Strong troubleshooting approach and ability to gather relevant information before escalating an issue.
Clear written and verbal communication with the ability to support non-technical users professionally.
Ability to organize multiple requests, manage priorities and maintain accurate ticket documentation.
Commitment to protecting confidential information and following security procedures.
Ability to work independently and collaborate with technical colleagues, clients and third-party vendors.

Preferred qualifications

Previous service desk, help desk, desktop support or managed-service-provider experience.
Experience with remote monitoring and management, ticketing, endpoint-management or documentation platforms.
Familiarity with Microsoft Intune, Entra ID, Defender, conditional access and device-compliance concepts.
Basic networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting.
Experience supporting Microsoft 365 migrations, user onboarding or endpoint deployment.
Industry certification such as CompTIA A+, Network+, Security+, Microsoft fundamentals or equivalent.
Exposure to PowerShell or automation tools used to improve support processes.

Core competencies

Customer-focused service and professional communication.
Structured troubleshooting and problem solving.
Attention to detail and reliable documentation.
Ownership, follow-through and appropriate escalation.
Curiosity and willingness to build new technical capability.
Ability to remain calm and organized when priorities change.

What success looks like

You provide responsive and professional support, keep users informed, document your work clearly and resolve issues using a consistent troubleshooting approach. You become a dependable member of the service-delivery team and contribute ideas that improve support quality and efficiency.

Work Location: In person

Postuler rapidement

Affinez votre recherche

technical support emplois - calgary, ab

Service Desk Analyst

Solutions Engineer

Specialist - IT ETRM System (Lead/Principal)

Fixed Operations Software Training Team Lead

Lead Specialist – IT SAP

Senior Specialist - IT Apps Dev

Discover related jobs

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : technical support (calgary, ab)

Related Searches

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact