Help deliver technology that supports life-saving emergency health services across Ontario.
Are you a collaborative problem-solver who thrives on leading complex business and technology initiatives? Join a team that supports the infrastructure behind Ontario's 911 call-taking and ambulance dispatch systems—work that genuinely matters. We are modernizing and maintaining a large, complex technology environment and are looking for someone who is passionate about delivering enterprise-scale solutions. This is an exciting opportunity to lead high-impact projects, work with diverse partners, and help deliver technology that makes a real difference for the people of Ontario.
As a Senior Business Analyst / Project Leader, you will:
- Lead and coordinate complex business and technology projects that support critical emergency health services systems.
- Work closely with clients, stakeholders and technical teams to identify business needs, analyze requirements and recommend effective solutions.
- Lead business analysis activities, including requirements gathering, process analysis, solution design and implementation planning.
- Help modernize and enhance a large-scale technology environment that supports Ontario's 911 call-taking and ambulance dispatch operations.
- Coordinate project teams through all phases of systems development, testing, implementation and continuous improvement.
- Provide strategic advice on business processes, technology solutions and service improvements to support operational excellence.
- Monitor project progress, manage risks and issues, and communicate project status and recommendations to senior leadership.
You have:
- experience eliciting, analyzing and documenting business, functional and technical requirements.
- the ability to assess business needs, evaluate options and recommend practical, client-focused solutions.
- knowledge of business analysis methodologies, process mapping and requirements management practices.
- strong analytical and problem-solving skills to support evidence-based decision-making.
You have:
- experience leading large, complex projects and coordinating multidisciplinary teams.
- knowledge of project management principles, tools and methodologies.
- the ability to manage competing priorities, project schedules, resources, risks and deliverables.
- proven ability to drive projects from concept through implementation and evaluation.
You have:
- knowledge of systems development life cycle methodologies and systems analysis and design practices.
- experience supporting the design, development, testing and implementation of technology solutions.
- an understanding of application architecture, system integration and emerging technologies.
- the ability to assess technology options and provide informed recommendations to stakeholders.
You have:
- the ability to build productive working relationships with clients, business partners, technical teams and vendors.
- strong facilitation, consultation and negotiation skills.
- excellent written and verbal communication skills, including the ability to explain complex information to diverse audiences.
- experience presenting recommendations, project updates and solutions to senior leaders and stakeholders.
You have:
- experience providing leadership, guidance and direction to project team members.
- the ability to foster collaboration, build consensus and support positive team outcomes.
- strong conflict resolution and relationship management skills.
- commitment to inclusive, respectful and client-focused service delivery.
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
