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Customer Service Representative (One-Year Contract Position) - Crown Autobody and Glass - South

Crown Auto Group
Winnipeg, MB

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Détails du poste

Contrat | Contrat à durée déterminée

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Assurance Vision

Compétences

Service à la clientèle
Microsoft Office
Diplôme d'études secondaires
Transmission manuelle
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealership groups, we offer exceptional service and exciting career opportunities in a dynamic industry.

We have a great opportunity for Customer Service Representative to join our team at Crown Autobody & Glass on one-year contract, available at each of our location: Crown Autobody & Glass South at 1717 Waverley Street. Crown Autobody & Glass is a state-of-the-art autobody operation with modern equipment, specializing in high-quality collision repair and customer care.

We offer a competitive salary and an encouraging team environment, along with a competitive benefits package. As a Customer Service Representative, you will be responsible for providing exceptional service to every customer you interact with. Following the initial 90 days of comprehensive training, success in this role means having the ability and confidence to work with multiple computer programs while serving as a first point of contact for our autobody repair customers.

Additional Crown Auto Group Employee Benefits:

Comprehensive benefits package including extended health, dental, vision, and massage therapy reimbursement
Discounted fitness membership
Associate Referral Bonus Program
Career advancement opportunities, with many promotions coming from within the company
Access to Perkopolis, Canada’s leading corporate concierge discount service

What You’ll Do:

Greet customers and provide them with a positive first impression
Guide customers in person, online, and on the phone through the claim and repair process, responding to inquiries, educating them about the MPI process, and booking appointments
Collaborate with production, the parts team, and MPI, and proactively provide customers with updates on their vehicles to help meet estimated timelines
Coordinate with insurance companies for claim processing, ensuring all required documentation is completed accurately and on time
Collect payments and signatures from customers as required
Walk clients to their vehicles on delivery and explain the repairs completed
Assist with office work as required

Qualifications:

High school diploma, GED, or equivalent
Collision centre and/or automotive experience is an asset
2+ years of customer service experience preferred
Excellent organizational and time management skills
Strong communication, interpersonal, and teamwork skills
Customer-oriented with a desire to provide an exceptional customer experience
Focused and detail-oriented
Positive, energetic attitude with a willingness to learn
Solid command of computers and Microsoft Office programs
Knowledge of Manitoba Public Insurance processes is an asset
Valid driver’s license and ability to drive manual transmission
Demonstrates Crown Auto Group’s CARMA values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude
Other languages spoken are considered an asset

Crown Auto Group is an equal opportunity employer. We welcome people from a variety of ethnicities, backgrounds, and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable provincial human rights and accessibility legislation. Reasonable accommodations are available during the selection process, and we will respond in a timely manner to any requests for accommodation.

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Customer Service Representative (One-Year Contract Position) - Crown Autobody and Glass - South

Member Services Counsellor

Customer Service Team Member

Customer Service Representative

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (otterburne, mb)

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