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Applications Engineer

Hexagon
Calgary, AB

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Détails du poste

Temps plein

Compétences

Ingénierie
Anglais
Esprit d'analyse
Essai de logiciels
Électrotechnique

Description complète du poste

Overview:

Hexagon Autonomous Solutions is looking for an Applications Engineer to join our team in Calgary, AB. Reporting to the Senior Manager, North America Customer Support, in this role, you will help us drive our business forward by providing 2nd-tier support to our customers. In this exciting hands-on position, you will utilize your GNSS+INS expertise to ensure our customers’ success. This position will have a strong focus on supporting NovAtel, VERIPOS and AutonomouStuff customers in North America. The team collaborates closely with Customers, Sales, Product Management, and Engineering.

The Location: This position is based in Calgary, AB.

The Company: Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Responsibilities:

As an Applications Engineer, you will be responsible for these activities:

Oversee 2nd tier case management for Hexagon products and services
Provide technical support for both pre-sales opportunities and post-sales issues:
- Assist customers with troubleshooting, diagnosing, and resolving product or service issues by phone or email
- Provide data analysis to customers who are experiencing issues when applicable
- When applicable, contribute to Root Cause Analysis (RCA) of the issue reported to identify the underlying cause
- Assist customers with product installation, setup, and configuration
- Provide customers with information about product features and specifications
- Ensure customer satisfaction by addressing customer issues in a timely manner and providing follow-up communication
Identify and escalate complex issues to engineering teams when necessary
Review and contribute to technical support documentation, including Frequently Asked Questions and Application Notes
Visit customers in-person to resolve issues or provide onsite support

Qualifications:

Must-Have:

Degree in Geomatics Engineering, Electrical Engineering, or related field, with 2+ years of related GNSS+INS industry experience
Proven problem-solving skills
Strong analytical and critical thinking skills
Exceptional interpersonal skills and the ability to work well with others
English fluency with excellent verbal and written skills
Ability and willingness to travel internationally

Key Success Factors:

Able to communicate effectively with customers through phone or email
Able to balance competing priorities and work efficiently
High attention to detail and highly organized
Quick learner, and a strong desire to continuously acquire new knowledge and skills
Able to work independently and collaborate effectively with cross-functional teams
Able to maintain a positive attitude and be able to handle challenging situations with a can-do attitude

Nice-to-Have:

Experience working directly with customers, preferably in the delivery of support or services
Experience working with ROS packages, architecture, and communication protocols
Experience working with IMU, INS, and sensor fusion
Experience in software testing and/or post-processing GNSS/INS data

Not sure if you meet all the qualifications for this role? Let us decide! At Hexagon, we are committed to a diverse and inclusive work environment. If you’re excited about the opportunities this role could bring, we encourage you to apply. If you have any questions about the role or our company, please email our team at [email protected] and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.

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