CLIENT EXPERIENCE COORDINATOR (Boutique Fitness Studio)
Pure Motivation Fitness | Vaughan, OntarioFull-Time | 40 Hours Per Week | Immediate Start
THIS IS NOT A TYPICAL RECEPTION POSITION.
We're looking for someone who wants to build a career, not simply find another job.
As the Member Experience Coordinator, you will become the face of Pure Motivation Fitness and play one of the most important roles in our company. Every member who walks through our doors will remember how you made them feel.
If you genuinely enjoy helping people, thrive in a fast-paced environment, and want to grow alongside a boutique fitness company that has been changing lives since 2006, we'd love to meet you.
ABOUT PURE MOTIVATION FITNESS
Pure Motivation Fitness is one of Vaughan's premier boutique fitness studios, serving busy professionals and families throughout York Region for nearly 20 years.
We specialize in Body-Type Specific Personal Training, Nutrition Coaching, and Lifestyle Transformation.
Unlike big-box gyms, our members receive an elevated concierge-style experience built around professionalism, relationships and results.
WHY PEOPLE LOVE WORKING AT PMF
We're not just offering a front desk position. We're offering an opportunity to become part of a close-knit team where your work genuinely matters.
✔ Working in a beautiful boutique fitness studio
✔ Complimentary Cross Training Membership
✔ Health Spending Account
✔ Long-term growth opportunities
✔ Performance reviews and career development
✔ Working alongside experienced business owners, coaches and health professionals
✔ A positive team culture focused on helping people change their lives
BEFORE YOU APPLY
This position is ONLY for applicants who meet ALL of the following requirements.
✅ Live within approximately 20-25 minutes of Vaughan (Vaughan, Maple, Thornhill, Richmond Hill, Woodbridge, or King City)
✅ Have reliable daily transportation and a valid driver's licence
✅ Speak, read and write fluent English
✅ Available to work full-time (40 hours/week)
✅ Not returning to school within the next 12 months
✅ Available to begin immediately
✅ Have a minimum of 1-2 years of receptionist, concierge, administrative or customer service experience
If you do not meet these requirements, we respectfully ask that you do not apply.
YOUR ROLE
As the first and last impression of PMF, you will help create an exceptional experience for every member who enters our studio.
Responsibilities include:
- Greeting members and guests with warmth and professionalism
- Managing reception and daily studio operations
- Answering phones and booking appointments
- Confirming appointments and following up with members
- Building relationships through retention and accountability calls
- Processing payments and member agreements
- Administrative support and data entry
- Maintaining our studio's five-star presentation
- Assisting with retail sales and studio tours
- Supporting social media posting
- Inventory management and office organization
WORK SCHEDULE
Monday-Thursday: 1:00 PM - 9:00 PM
Friday: 9:30 AM - 6:00 PM
40 Hours Per Week
WHO WE’RE SEEKING:
You genuinely enjoy working with people. You're organized, Reliable, Professional, Friendly, Confident on the phone, Comfortable learning new technology, Passionate about health, fitness and creating exceptional customer experiences.
QUALIFICATIONS
-Minimum 1-2 years receptionist, concierge or administrative experience
-Excellent verbal and written English communication
-Valid driver's licence and reliable transportation
-Comfortable using Microsoft Office, Google Workspace and email
-Able to multitask in a fast-paced environment
-Currently reside within York Region
COMPENSATION & BENEFITS
Training & Onboarding: $18.00/hour
After Successful Training: $19.00/hour
Performance Reviews after 90 Days
Medical Spending Account ($250 per year)
Complimentary PMF Membership & Personal Training (Value $1,800/year)
Family Membership Discounts: 30-35% off
Long-term career growth opportunities
OUR HIRING PROCESS
We're looking for personality—not just a resume. Applicants who complete the following will receive priority consideration and may be invited directly to an in-person interview.
Please submit info to: Francesca Giankoulas at [email protected]
PLEASE NOTE
Due to the volume of applications we receive, only candidates who meet the required qualifications and complete the requested application materials will be considered.
We're looking to hire immediately and look forward to meeting the right person.
Pay: $19.00-$20.00 per hour
Benefits:
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care
Experience:
- Customer service: 2 years (required)
Language:
- Fluent in writing, reading & speaking English (required)
Work Location: In person
