9 meilleures offres (customer service representative, stonewall, mb) (à pourvoir)

Bilingual French/English Customer Service Agent ON SITE ONLY
AnswerNet —Winnipeg, MB
- 19,50 $ de l’heure
- Bilingue
- Service à la clientèle
- Anglais
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Customer Service Team Member
Aqua Essence Swim Academy —Winnipeg, MB
- À partir de 16,50 $ de l’heure
- Temps partiel
- Certification RCR
- Service à la clientèle
- Certificat de premiers soins de base
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Member Services Counsellor
MML Club Services Limited —Winnipeg, MB
- Windows
- Microsoft Office
- Hôtel
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Customer Service Representative
Everest Solutions and Images Ltd. —Winnipeg, MB
- De 18,00 $ à 18,50 $ de l’heure
- Temps plein
- Télétravail
- Service à la clientèle
- Compétences rédactionnelles
- Diplôme d'études secondaires
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Front Counter Sales and Customer Service Representative
BG Distribution —Winnipeg, MB
- De 50 000 $ à 65 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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15 h
Customer Care Agent 1 - FLS
Manitoba Public Insurance —Winnipeg, MB
- Temps partiel
- Service à la clientèle
- Bases de données
- Expérience administrative
- Programmes de Bien-être
- Assurance Invalidité
7 h
Customer Experience Associate - Garden City Square, Winnipeg, MB (22.5 hours/week)
Scotiabank —Winnipeg, MB
- Vente
- Service à la clientèle
8 h
Multi-Location Customer Service Specialist
Sherwin-Williams —Winnipeg, MB
- 19 $ de l’heure
- Temps partiel
- Bilingue
- Service à la clientèle
- Diplôme d'études secondaires
12 h
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada —Winnipeg, MB
- Temps partiel
11 h

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service representative (stonewall, mb)

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Bilingual French/English Customer Service Agent ON SITE ONLY

AnswerNet
Winnipeg, MB

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Détails du poste

Permanent

Compétences

Bilingue
Français
Service à la clientèle
Anglais
Windows
Expérience administrative
Diplôme d'études secondaires
Compétences en informatique
Dactylographie
Étiquette au téléphone
Compétences en communication

Description complète du poste

Bilingual French/English Customer Service Representative - ON-SITE

Job Type: Full Time ON SITE Winnipeg

Hours: Vary from 7:30 am-4:00 pm CST

Salary: $19.50 CAD

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary:

A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific group.

Join our team and together we can help people help others! Our talented team represents various Non-Profit organizations and works hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated, and have the passion to make a difference, this is the job for you!

Job Duties / Responsibilities / Essential Functions:

Must be able to read, write, and speak French & English clearly, without hesitation or pauses.

Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.

Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience

Utilizes applications effectively to process customer transactions accurately

Maintains a working knowledge of client products, services, and promotions

Ensures compliance with all client and company policies and procedures and written standards of performance

Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability

Completes offline donor administrative work such as responding to emails, updating addresses, or researching information

Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested

Educating the customer on ways they can support their cause

Required Knowledge /Skills / Abilities / Qualifications:

Education equivalent to a High School diploma/GED or the equivalent in related work experience.

Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.

1 year of customer service experience

Demonstrates excellent customer service skills and the ability to remain calm in stressful situations

Excellent computer and administrative skills (Type 35 WPM )

Demonstrates excellent phone skills, chat, and email with effective active listening, comprehension, and conversation skills

Demonstrates effective verbal and written communication skills

Demonstrates the ability to establish a great working relationship both internally and externally in a team environment

Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role

WAH Requirements:

PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
Hard-wired high-speed internet connection (ethernet cable)
USB-connected Headset
Webcam
A quiet dedicated place to work free from distractions including pets and children.

Education

Preferred

High School or better

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

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Bilingual French/English Customer Service Agent ON SITE ONLY

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Customer Care Agent 1 - FLS

Customer Experience Associate - Garden City Square, Winnipeg, MB (22.5 hours/week)

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