25 meilleures offres (customer care manager, halifax, ns) (à pourvoir)

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Store Manager – Bayers Lake

Canadian Tire
Clayton Park, NS

Postuler dès maintenant

Détails du poste

Permanent | Temps plein
Il y a 12 jours

Avantages

Régimes de participation aux bénéfices
Stationnement sur place

Compétences

Vente
Baccalauréat
Sens de l'organisation
Compétences en informatique
Leadership
Compétences en communication

Description complète du poste

Location : Clayton Park, NS
Job Type : Fulltime, Permanent

Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

As a member of the store”s Management team, the Store Manager contributes to success in the store by providing a consistent retail floor presence and direct support to the Department Managers. Reporting to the General Manager/Associate Dealer, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits:

An amazingly friendly team
Continued career opportunities
Profit-sharing (conditions apply)
Employee discount
Diverse, inclusive and safe working environment
Work-life balance
Annual Bonus (conditions apply)
Ongoing training and learning
Reward and recognition program
Group benefit plan (conditions apply)
On-site parking
Free coffee
Working for an employer that”s involved in the community
Working for a locally owned business
And much more!!

Responsibilities:

Position Overview:
The Store Manager contributes to success in the store by providing a consistent retail floor presence, disciplined operational leadership and direct support to the Department Managers. He/she is responsible for ensuring that the retail floor consistently meets performance expectations in terms of customer experience, retail execution, inventory accuracy, shelf presentation and routine follow-up. A key focus of this position is leading routine department operations, including hole-count management, through strong standards, coaching and accountability. This role involves a close working relationship with the Dealer, General Manager, Senior Managers and Department Managers.

Responsibilities & Tasks:

Customer Service

Encourages and maintains a culture that values an excellent customer experience to all customers through effective training, supervision, coaching and performance management.
Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery through retail metrics.
Provides a strong floor presence and interfaces regularly with customers to assess customer experience.
Leads by example by consistently delivers an excellent customer experience.
Responds to formal complaints in order to maintain customer loyalty at the highest possible level.
Maintains community relations in order to build and enhance the image of Canadian Tire.
Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
Implements and follows store policies and procedures that deliver a high quality customer experience.

Operations

Leads disciplined daily and weekly operating routines across departments and ensures routines are completed accurately, on time and to store standard.
Develops, motivates, recognizes and holds the Management Team accountable to meet established objectives and targets for sales and profitability in their respective departments.
Monitors and improves the productivity of the Management Team through strong communication, motivation, team building and effective scheduling.
Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
Takes ownership of hole-count execution by ensuring shelf holes are reviewed, validated, assigned, actioned and followed up in partnership with Department Managers. Analyze hole-count results, inventory accuracy, valid holes, action counts and related scorecard metrics to identify trends, root causes and improvement opportunities.
Holds the Department Managers accountable for the training and development of all staff.
Is accountable to achieve sales goals, productivity and customer experience targets set by the Associate Dealer and/or General Manager.
Constantly reviews processes and procedures to ensure excellent retail execution, customer experience, sales and profitability.
Coaches and encourages Department Managers on learning new management and leadership skills. Regularly provides informal and constructive feedback.
Helps develop and implements all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies and procedures.
Participates in training and ensures team members training is completed on time, as required (including Canadian Tire University training).
Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
Maintains and promotes safety and security procedures and ensures team member compliance.
Maintains the utmost in professional appearance, communications and standards.
Organizes and conducts regular Management and team meetings.
Builds and maintains rapport with internal and external customers or vendors as required.
Performs other duties, as required.

Requirements / Skills

A minimum of 3 years of experience of retail execution and operations in a senior management role
Excellent knowledge and understanding of retail and financial principles
Excellent knowledge of market trends and competition in the retail and automotive service industry
Ability to understand and operate point of sale equipment and inventory computer systems
Ability to plan, organize, communicate, delegate and follow up team”s activities and projects
Entrepreneurial, results-oriented and team-oriented
Strong communication and organizational skills
Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
Ability to work shifts (days, evenings, week-ends and holidays)
Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
Strong computer skills
Ability to work in a fast-paced environment
College or University degree (asset)

Vacancy Type:New

Job Type:
fulltime, permanent

Postuler dès maintenant

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care manager (halifax, ns)

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