Join our growing and dynamic Vehicle Protects Solutions team that supports well over 48 million vehicles worldwide across an ever-evolving automotive industry. As an Auto Claims Adjuster, you will be responsible for determining the eligibility of coverage on claims called in by repair shops. You will also have an opportunity to leverage your auto and mechanical knowledge to adjudicate claims based on facts and policy language for multiple product lines, including but not limited to automobiles, recreational vehicles, and powersports. This position does require direct interaction with customers, clients, and automotive facilities, so you will need to have strong organization. The ideal candidates will thrive in fast-paced environments, love problem-solving, and possess a passion for providing excellent customer service.
Bring your unique talents to our Fortune 500 company and help us provide peace of mind and protection against mechanical and electrical breakdowns.
Work schedule requires flexibility to work hours between 8:00 am and 5:00 pm EST Monday through Friday, and a rotating 12-8 pm shift throughout the week.
This position is an on-site role that offers flexibility to work from home at our facility in Hamilton, ON
What would be my duties and responsibilities in this job?
- Respond to and resolve issues encountered by clients and customers in a timely and positive manner. When necessary, this involves inbound calls, outbound calls, email, fax, and chat
- Execute effective processes to manage handling, data entry, and data integrity for all applicable claims
- Research coverage verification, missing contracts, and other simple issues coming from the contact center.
- Ensure that all customer/client requests are responded to in a timely manner, and any applicable meaningful solutions are proposed and implemented
- Adhere to standards for effective job performance and development
- Partake in and adhere to training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives, and recommend improvements
- Review coverage by utilizing all available tools, including contract and web-based applications, to resolve complex issues; and refer any issues as necessary to the supervisor or management
- Adjudicate claims with accuracy by working directly with the repair facility, inspection parts vendors, and multiple other resources as necessary, to ensure proper claims adjudication within departmental standards, and in accordance with applicable laws and policy provisions to ensure compliance.
What are the requirements needed for this position?
- High school diploma or GED
- A minimum of 2 years of customer service and automotive experience (examples: Automotive Technician; Service Advisor, Service Writer, Parts Specialist, etc.)
- A minimum of 2 years of computer experience using multiple windows and applications
- Ability to quickly adapt to change, proactively recognize process improvement opportunities, and be able to work independently as well as in a team setting
- Ability to process time-sensitive data and information from multiple sources including data from mainframe systems. The ability to make decisions based on this data and to effectively communicate the related required actions to a broad audience
- Work collaboratively with others to generate ideas or resolve problems
- Excellent written and verbal skills to communicate with team members, management, and customers
What other skills/experience would be helpful to have?
- Class A Mechanic License
- Ability to work with frequent interruptions and under deadlines
- Ability to think creatively and make decisions based on incomplete information
Pay Range:
$49,600.00 - $82,100.00
Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .
For U.S. benefit information, visit myassurantbenefits.com . For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way .
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords.
