POSITION DESCRIPTION:
OUTREACH SUPPORT WORKER
Reports to: Community Supports Manager
Approved/Revised: February 2026
JOB SUMMARY:
Reports to the manager of Outreach, to provide hands-on attendant services to clients in the Georgian Bluffs, Lions Head, and Mildmay communities. This position has a primary responsibility for the day-to-day support of individuals receiving services including personal support, independence training, and personal outcomes in their homes and in the bathing program.
KEY RESPONSIBILITIES
All aspects of personal care including but not limited to
· Washing/bathing, Mouth care, hair care
· Preventative skin care Routine hand/foot care
· Changing dressings, clothing dressing/undressing
· Transferring/positioning/turning
· Assistance with eating, oral and tube
· Toileting (including empty/change leg bag)
· Menstrual care
· Assisting the person to take medications
· Range of motion Assists clients with taking medications accurately and in accordance with agency policy and procedures
· Observes and implements appropriate actions to promote heathy living and prevent illness and accidents
· Uses appropriate first aid/ safety procedures when responding to emergencies
· Assists with identifying securing and using needed adaptive equipment
· Assist individuals with household management (i.e meal preparation, laundry, light housekeeping, decorating, general tidying of individuals personal living spaces
· Ensures maintenance and safety of program equipment
· Enhance the ability of the individual to lead a self-determining life.
· Response to complaints voiced by clients in a timely respective manner
KNOWLEDGE, EDUCATION, SKILLS AND ATTRIBUTES
QUALIFICATIONS
· PSW certificate or DSW certificate (preferred)
· Have and maintain a valid driver's license and acceptable driving record (as per agency insurance requirements)
· Valid CPR First Aid (preferred, employer will provide training)
· Current Non-violent crisis intervention training (preferred, employer will provide training)
· Valid Criminal reference check for vulnerable sector or willing to obtain
· Willingness to complete Medication administration training (as required).
COMPETENTCIES
· Strong written, verbal and listening skills
· Experience working with persons with physical and developmental disabilities preferred
· Excellent judgment in dealing with sensitive and confidential information in a diplomatic, professional, and tactful manner
· Maintains standards of confidentiality and ethical practice according to PLGB Code of Conduct
· Self-directed with the ability to work independently and as part of a team
· Ability to work professionally, effectively, and co-operatively with all individuals to build relationships
· Demonstrated computer skills in Microsoft Office
· Strong organizational skills with ability to respond to multiple tasks and competing priorities
ENVIRONMENT AND WORKING CONDITIONS
· Ability to lift and carry equipment and supplies weighing up to 55 pounds.
· Ability to walk, kneel, climb, stand, stoop, crouch, and reach when duties.
· Any employee may be required to stay at or return to work during public health incidents and/or emergencies to perform duties specific to this classification or to perform other duties as requested in an assigned response position. This may require working a non-traditional work schedule or working outside normal assigned duties during the incident and/or emergency.
· Ethical use of sick time and LOA’s, punctual start and end shift times
· Represents agency in a positive manner to families, support network members and the community
PHYSICAL REQUIREMENTS
· Must be able to stand for 30 minutes at a time
· Must be able to lift 20 kg
· Requires twisting, turning, bending, and kneeling
· Requires adequate hearing and vision standards
· Must be able to climb 10-15 stairs 2-3 times daily
Note: This is a casual position but the successful candidate may be able to work up to full-time hours.
PLGB does not use AI in it's recruitment process.
Job Type: Casual
Pay: $23.34 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- Mileage reimbursement
- On-site gym
- On-site parking
Work Location: On the road
