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Asana Consultant (Solutions Engineer)

Cirface
Canada

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Détails du poste

Temps plein

Avantages

Tenue Décontractée
Assurance Maladie Complémentaire
Indemnité kilométrique
Assurance Dentaire
Congés payés
Travail à domicile
Programme d'Aide aux Employés
Assurance Vision
Heures d'arrivée et de départ flexibles
Assurance Vie

Compétences

Bilingue
Français
Slack
Anglais
Esprit d'analyse
Gestion de projet
Capacités de présentation
Conseil en management
Formation et développement
HubSpot
Exigences d'affaires
Compétences en communication

Description complète du poste

JOB SUMMARY

We're Cirface, a Systems Improvement Consultancy on a mission to eliminate workplace burnout. We help overburdened marketing teams optimize how they work through process improvement and workflow automation — reducing project timelines, improving visibility, and cutting unnecessary costs.

As a Solutions Engineer (Asana Consultant) you will play a critical role in helping our customers understand the value of continual process improvements. Through your deep product knowledge of process optimization, work management tools, and automated workflows, you will help to improve the way our customers work.

From training a small team on how to use Asana to building and implementing complex workflows during live training workshops, you will be responsible for the success of all our customer projects and training. You will coordinate and leading consulting sessions with enthusiasm, and an analytical approach to engage customers, showing our knowledge in strategy and execution.

Members are expected to be available in Eastern Time Zone.

RESPONSIBILITIES

Lead live workshops and training calls with our customers
Establish a training plan and onboard new members to the work management tool
Work synchronously and asynchronously with customers reviewing use cases and best practices
Work with internal product stakeholders to deliver customer feedback and solutions back to the customer
Co-create and map out critical workflows
Provide dedicated support and office hours via Slack and Asana (ET)
Work with Marketing to create communication and training materials as needed
Analyze complex business problems and determine a solution
Coordinate the development of documentation to enable implementation and turnover to the client
Support Sales by conducting Asana product walkthroughs and demos bringing the deal closer to a won opportunity
Provide project status updates, monitor resource allocation, and track time to ensure your projects stay within scope and budget
Maintain comprehensive project documentation

EXPERIENCE

Expert level Asana knowledge
Familiarity with tools like Airtable, Monday, Notion, HubSpot, and ClickUp
Experience with creating custom demos from scratch and running proof-of-concept motions to mirror customers’ needs
Familiarity with BI tools
Demonstrated success dealing with ambiguity in a high growth environment - capable of prioritizing complex workloads and demanding stakeholders
Inherent technical understanding of how systems integrate as well as the tooling and ecosystems around them
Experience responding to technical questions and security requirements from customers
A storyteller who is comfortable with leading calls of 5-100 people at a time
Excellent written and oral communication skills
Ability to think dynamically and answer customer questions on the fly
Experience developing technical documentation including storyboarding, business requirements, SOPs, flowcharts, use cases and presentations
Experience with process mapping software
Dedicated, detail-oriented, conscientious team player
Ability to communicate effectively and efficiently
Excellent analytical and project management skills
English proficiency
French proficiency

If you are passionate about driving change and helping organizations achieve their goals, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Benefits:

Casual dress
Dental care
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Mileage reimbursement
Paid time off
Vision care
Work from home

Application question(s):

Do you have proven expertise in optimizing Asana processes for clients?

Language:

French Fluent (required)

Location:

Canada (required)

Work Location: Remote

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