About The Role:
This position reports to the Director of Quality. The Quality Coordinator provides time-limited project and coordination support to strengthen Bethany’s integrated quality management system. The role directly supports the Quality team in bringing greater structure, discipline, and operational follow-through to quality improvement planning, policy and document management, committee support, performance monitoring, and cross-site implementation.
A major focus of the role is to support clean-up and control of quality-related files and policy materials, improve the organization of quality management resources within PolicyTech and Microsoft 365 environments, and help establish an organizational quality improvement plan as a living document that balances emerging site-level quality and safety risks with organizational strategic priorities and ongoing programme and service improvement. This role is coordination-heavy, systems-focused, and implementation-oriented.
What You Will Do:
Integrated Quality Management System Coordination:
Provide day-to-day coordination support for priority IQM initiatives led by the Quality team.
Help maintain alignment between enterprise quality priorities, site-level QSC work, committee actions, improvement projects, and strategic milestones.
Support tracking of IQM-related deliverables, dependencies, decisions, timelines, and action items.
Assist in the development and maintenance of standard work, templates, registers, trackers, and meeting support tools related to the IQM system.
Organizational QI Plan Development and Maintenance:
Support the development, drafting, updating, and version control of Bethany’s organizational quality improvement plan as a living document.
Help organize quality priorities, risks, measures, actions, and ownership in a way that is current, visible, and usable.
Work with Quality leaders to integrate input from site risks, audits, incidents, committee discussions, business plan priorities, and programme development work.
Assist with periodic review and refresh cycles so the plan remains operational rather than static.
Policy and Quality File Management:
Support clean-up, rationalization, and improved organization of BCS policy and file assets.
Identify outdated, duplicate, draft, or redundant quality and policy documents and help organize them for review, archival, replacement, or removal.
Assist with document control practices including inventories, naming conventions, version tracking, and location mapping.
Support coordination between policy content owners and policy/document management processes to improve usability and governance.
Quality Project Coordination:
Provide tactical project coordination support to Quality Consultants, and portfolio leadership team.
Track milestones, actions, risks, and decisions for active quality projects.
Prepare agendas, summaries, status updates, briefing materials, and project documentation.
Help ensure follow-up actions arising from audits, mock surveys, committee meetings, and implementation work are documented and progressed.
Measurement, Monitoring, and Reporting Support:
Support the organization and maintenance of measures, dashboards, trackers, and monitoring reports.
Assist with gathering, organizing, and presenting information for leadership and committee review.
Help improve the consistency of how quality indicators, project status, action items, and follow-up activities are documented and monitored.
Support practical workflow improvements related to measurement and monitoring processes.
Committee and Governance Support:
Support key quality governance and working structures through agenda preparation, document organization, action tracking, and follow-up.
Assist with maintaining priority registers, meeting records, briefing support, and status summaries.
Help improve visibility of decisions, ownership, and next steps across quality governance processes.
Cross-Functional Liaison:
Work with Quality team members, site leaders, operations partners, and other internal stakeholders to support implementation and coordination.
Help connect local quality issues and project work with enterprise priorities and system-level tracking.
Escalate barriers, delays, and documentation issues to the responsible Quality lead.
What You Will Bring:
Post-secondary degree or diploma in healthcare administration, quality, nursing, health services, business administration, project management, or a related field.
Equivalent combination of education and directly relevant experience may be considered.
Minimum 3 to 5 years of relevant experience in healthcare quality, project coordination, policy/process coordination, document control, or systems support.
Experience in a regulated healthcare or continuing care environment strongly preferred.
Experience supporting multi-site work, committees, project tracking, or quality improvement activities preferred.
Experience working with document management systems, policy platforms, SharePoint / Microsoft 365, or comparable systems preferred.
Strong organizational and coordination skills with excellent follow-through.
Strong writing skills, including ability to prepare concise summaries, status reports, and working documents.
Ability to manage multiple streams of work in a structured and disciplined manner.
Strong attention to detail, especially with version control, records organization, and action tracking.
Comfort working with trackers, spreadsheets, meeting records, and draft planning documents.
Strong interpersonal skills and ability to work effectively across teams without direct authority.
Proficiency in Word, Excel, Outlook, Teams, and file management within Microsoft 365.
Position Information:
Location:
Calgary, Alberta
Site:
Bethany Corporate Office
Site Address:
100, 2915 – 26th Avenue SE, Calgary AB, T2B 2W6
Classification:
Quality Coordinator (CDR-CP33-010)
FTE:
1.00
Non- Union/Union:
Department/Unit:
Quality Care & Service Development - CMS
Time Type:
Full time
Position Type:
Temporary (Fixed Term)
Shift & Hours of Work:
Days (0800-1615)
Shift per Cycle:
Monday - Friday
Position Start Date:
2026-07-06
Position End Date:
2027-09-01
All applicants are thanked for their interest. Only those selected to move forward will be contacted.
Bethany Care Society is an equal opportunity employer.
Successful candidates will be required to obtain a Criminal Background Check and provide proof of all mandatory immunizations.
Bethany Care Society complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). By forwarding your resume to Bethany you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.
