Location: Halifax, NS
Job Type: Permanent, Full-Time
Salary: $50,000 – $60,000 per year
Schedule: Day Shift, Monday to Friday
Industry: Distribution / Wholesale / Electrical / Industrial / HVAC / Building Materials / Inside Sales
Protrans Personnel Services is currently recruiting for a permanent Customer Service Representative – Inside Sales position with a well-established distribution company in Halifax, NS.
This opportunity is best suited for someone with experience in a distribution, wholesale, branch, order desk, counter sales, or technical product environment. The ideal candidate will have hands-on experience supporting customers with quotes, pricing, order entry, product availability, inventory questions, supplier coordination, and customer follow-up.
Experience in electrical distribution, electrical wholesale, industrial distribution, HVAC, plumbing supply, building materials, construction supply, tools, safety, MRO, or similar technical product industries is strongly preferred.
This is not a call centre role. This is a branch-based customer service and inside sales role supporting business customers, account managers, and daily branch operations.
As the Customer Service Representative – Inside Sales, you will provide professional customer service and sales support in a fast-paced distribution environment.
Key responsibilities include:
- Responding to customer inquiries by phone and email
- Processing customer orders, quotes, pricing requests, billing inquiries, and order updates
- Checking product availability, inventory, pricing, and delivery timelines
- Supporting inside sales, counter sales, and account management activities
- Assisting customers with product information, order status, and service requests
- Coordinating with suppliers, vendors, warehouse teams, branch staff, and outside sales representatives
- Handling returns, warranty matters, claims, and customer concerns
- Entering and maintaining accurate customer, order, pricing, and billing information in ERP/internal systems
- Building strong customer relationships and supporting repeat business
- Identifying customer needs and recommending suitable product or service solutions
- Managing multiple customer requests and priorities in a branch/distribution environment
The successful candidate will bring a combination of customer service, inside sales, order desk, distribution, and technical product experience.
Required qualifications:
- Previous experience in customer service, inside sales, order desk, counter sales, sales support, or account support
- Experience in a distribution, wholesale, branch, industrial, construction, or technical product environment
- Experience handling quotes, order entry, pricing, inventory availability, customer purchase orders, or supplier coordination
- Strong verbal and written communication skills
- Strong administrative, organizational, and follow-up skills
- Comfortable using ERP systems, order entry systems, CRM tools, or similar business software
- Proficiency with Microsoft Office, including Outlook, Excel, and Word
- Ability to learn technical products and explain product information to customers
- Strong problem-solving skills and ability to adapt quickly to changing priorities
- Detail-oriented with the ability to manage orders, pricing, and customer requests accurately
- Positive, professional, customer-focused attitude
Preferred experience:
- Electrical wholesale or electrical distribution experience
- Industrial distribution experience
- HVAC, plumbing supply, building materials, construction supply, tools, safety, MRO, or related industry experience
- Counter sales or branch customer service experience
- Experience supporting account managers or outside sales representatives
- ERP experience such as SAP, Oracle, AS400, Microsoft Dynamics, Salesforce, or similar systems
- Technical product knowledge or willingness to learn technical products
This opportunity is best suited for someone who is:
- Customer-focused and professional
- Sales-minded and motivated to grow
- Comfortable working with technical products, SKUs, inventory, quotes, and order details
- Detail-oriented and accurate
- Organized and able to manage multiple priorities
- A strong communicator
- Competitive, proactive, and solutions-focused
- Interested in long-term career growth, including potential advancement into sales or account management
- Salary range: $50,000 – $60,000 per year
- Permanent full-time opportunity
- Monday to Friday schedule
- No evening or weekend shifts
- Competitive benefits package
- RRSP and retirement savings programs
- Employee development and training opportunities
- Long-term growth potential within a stable organization
This is a strong opportunity for someone with distribution, wholesale, order desk, counter sales, inside sales, or technical product support experience who wants to build a long-term career in a professional branch environment.
If you have experience supporting customers in electrical, industrial, HVAC, plumbing, building materials, construction supply, tools, safety, MRO, or another B2B distribution environment, we encourage you to apply.
Protrans Personnel Services Inc. is a leading recruitment firm specializing in transportation, warehousing, distribution, manufacturing, and administrative staffing. With over 30 years of experience, we connect top talent with trusted employers across North America.
Apply directly through this posting today.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Explore more opportunities:
https://www.protrans.ca/en/employees/
Protrans Personnel Services is an equal opportunity employer. Accommodation is available upon request throughout the recruitment process.
We use artificial intelligence tools to assist in the initial screening of applications. All final hiring decisions are made by our recruitment team.
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