7 meilleures offres (software engineer ii, ads data solutions engineering) (à pourvoir)

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Bilingual Customer Experience - Lead
Recochem inc. —Milton, ON
Tuition assistance program – support for continued education and professional development. Bachelor’s degree in business, Communications, Operations, or a…
De 57 120 $ à 85 600 $ par an
Postuler rapidement
Senior Manager, Digital Strategy - Paid Search
Walmart Canada —Mississauga, ON
Business acumen: strategic thinking, business process development, analytical and problem solving skills. The Senior Manager, Digital Strategy – Paid Search…
4 h

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : software engineer ii, ads data solutions engineering

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Bilingual Customer Experience - Lead

Recochem inc.
Milton, ON

Postuler rapidement

Détails du poste

Permanent | Temps plein

Avantages

Jours fériés payés
Assurance Dentaire
Bourses d'Études
Vacances payées
Programme d'Aide aux Employés

Compétences

Bilingue
Français
Power BI
Service à la clientèle
Salesforce
Anglais
Baccalauréat
Rédaction juridique
B2B
Communication
Intelligence artificielle
Affaires
Diplôme d'associé
Leadership
Dessin technique
Compétences en communication

Description complète du poste

About PFX™

We engineer leading fluid solutions that keep the world moving and we’re building a better future while we do it. As a vertically integrated global powerhouse, we operate 17 manufacturing facilities and 4 R&D centers across the world, delivering performance from lab to road in over 40 countries.

PFX Group™ brings together a family of trusted companies including Recochem, Prestone, Adam’s Polishes, B&B Blending, Kost USA, Ultra Clear, POR and Auto-Chem, each with deep expertise, regional insight, and a shared commitment to engineering excellence.

From automotive and heavy-duty thermal management systems to household and industrial solutions, our products are built for performance, reliability, and a commitment to sustainability. Join us and be part of a team that’s redefining what’s possible in fluid technology.

The Customer Experience Lead -Bilingual is a hands-on CX leader who thrives in complexity, sees friction as opportunity, and uses AI as a force multiplier to elevate every customer interaction. This role blends operational ownership with people leadership: you will guide a high-performing team, manage service metrics end-to-end, and shape how technology transforms the customer journey. With a strong command of CRM platforms, a data-driven mindset, and a commitment to high-integrity operations, you will ensure customers receive fast, accurate, and consistently excellent support while driving continuous improvement across the organization.

Key Responsibilities

End-to-end CX Operations — Oversee customer interactions from first contact to resolution across phone, email, chat, and portal.
Team Leadership — Manage KPIs, quality reviews, coaching, scheduling, and escalations.
CRM Ownership — Maintain accuracy of cases, queues, workflows, and documentation in D365 or Salesforce.
AI-Enabled Support — Leverage AI tools for triage, drafting, summarization, and knowledge retrieval.
Cross-Functional Collaboration — Partner with Sales, Ops, Finance, and Legal to drive fast, clean resolutions.
Data & Insights — Conduct contact driver analysis, identify trends, and present actionable recommendations.
Continuous Improvement — Identify automation opportunities, expand self-service, and enforce SOP discipline.

Required Skills & Experience

5+ Years in Customer Service — Preferably in a complex B2B environment.
CRM Expertise — Hands-on experience with D365 and Salesforce.
AI Fluency — Comfortable using AI tools with guardrails.
Analytical Strength — Ability to move from data → diagnosis → action.
Communication Excellence — Clear, confident written and verbal communication.
Leadership Capability — Coaches up, not just manages down.
Operational Integrity — Accurate documentation, tight SLAs, zero shortcuts.
Advanced CRM Knowledge — Routing, macros, SLA configuration, knowledge articles.
Power BI or Dashboarding — Ability to present insights, not just data.
QA Framework Experience — Familiarity with calibration processes.
AI Support Implementation — Experience launching or scaling AI-enabled support capabilities.
Fully bilingual in French and English, with excellent verbal and written communication skills in both languages.

Education

Bachelor’s degree in business, Communications, Operations, or a related field (or equivalent experience).

Hybrid Position: 3 days a week in office

What We Offer:

Competitive compensation
Career growth opportunities – we prioritize internal promotions
Employer funded retirement plan
Comprehensive health benefits, including medical and dental coverage and Telemedicine
Employee Assistance Program (EAP) – confidential support for mental health, financial advice, and more
Paid vacation and statutory holidays
Tuition assistance program – support for continued education and professional development

Please note: A pre-employment background check, including a criminal record check, is required.
PFX is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

NOTICE TO EMPLOYEES AND APPLICANTS REGARDING THE USE OF ARTIFICIAL INTELLIGENCE (AI)

Our Commitment to Fairness and Transparency
The PFX Group may use Artificial Intelligence (AI) or Automated Decision Systems (ADS) to assist in certain employment-related processes, such as recruitment and hiring. These tools are intended to support decision-making, not replace human judgment.

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software engineer ii, ads data solutions engineering emplois

Bilingual Customer Experience - Lead

Senior Technical Expert & Certification Specialist, Avionics & Electrical Systems

On-Call - Replacement Caretakers - Occasional / Soutien sur appel - remplacement des concierges - occasionnel

Journeyman Millwright

Software Engineer (Mid to Sr Levels)

Performance Marketing Manager

Senior Manager, Digital Strategy - Paid Search

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