Front Office Manager
Extended Stay Hotel – Lethbridge, Alberta
We are seeking an experienced, energetic, and service-focused Front Office Manager to join the leadership team of a new extended stay hotel in Lethbridge, Alberta.
The Front Office Manager will be responsible for leading the day-to-day operation of the Front Desk while ensuring exceptional guest experiences, maximizing operational efficiency, and developing a high-performing team. The successful candidate will be a hands-on leader who thrives in a fast-paced environment and understands the unique service expectations of extended stay guests.
Minimum Qualifications
- Minimum five (5) years of hotel front office experience, including at least three (3) years in a supervisory or management role.
- Previous experience in an extended stay hotel will be considered a significant asset and given priority.
- Thorough understanding of hotel front office operations, guest services, reservations, night audit, cash handling, and brand service standards.
- Demonstrated leadership experience recruiting, training, coaching, scheduling, and motivating front office teams.
- Excellent communication, conflict resolution, and guest recovery skills.
- Strong organizational skills with the ability to prioritize multiple responsibilities while maintaining exceptional attention to detail.
Preferred Qualifications
Preference will be given to candidates with:
- Experience working with nationally recognized hotel brands.
- Knowledge of hotel property management systems and central reservation systems.
- Experience with hotel revenue management principles, inventory controls, and upselling strategies.
- Familiarity with the Lethbridge hospitality market and extended stay guest expectations.
- Experience working closely with Housekeeping, Maintenance, Sales, and Revenue Management to ensure seamless hotel operations.
Responsibilities
Reporting to the General Manager, the Front Office Manager will be responsible for:
- Providing leadership and daily oversight of all Front Office operations.
- Delivering exceptional guest service while maintaining brand standards and guest satisfaction goals.
- Recruiting, training, mentoring, coaching, and evaluating Front Desk and Night Audit team members.
- Preparing staff schedules and ensuring appropriate staffing levels based on business demand.
- Managing guest arrivals, departures, VIP guests, loyalty recognition, and service recovery.
- Monitoring room inventory, daily arrivals, departures, and occupancy to maximize operational efficiency.
- Working closely with Revenue Management to maximize room revenue through effective inventory management and upselling opportunities.
- Maintaining accurate cash handling procedures, financial controls, and audit compliance.
- Coordinating effectively with Housekeeping and Maintenance to ensure guest rooms are available, properly maintained, and ready for arrival.
- Investigating and resolving guest concerns promptly and professionally.
- Ensuring compliance with all brand standards, health and safety requirements, and company policies.
Ideal Candidate
The successful candidate is a visible leader who leads by example and creates a positive, accountable workplace culture. They understand that the Front Office sets the tone for the guest experience and are committed to providing personalized, efficient, and professional service throughout every guest's stay.
A passion for developing employees, solving problems, and continuously improving operational performance is essential.
Compensation
A competitive salary, benefits package, and opportunities for professional growth and advancement will be offered based on experience and qualifications.
Only candidates meeting the minimum qualifications will be considered. Preference will be given to applicants with extended stay hotel experience and a demonstrated history of leading successful front office operations.
Pay: $45,000.00-$60,000.00 per year
Work Location: In person
