Position Overview
The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support, to both corporate and site-based employees
Safety
- Maintain exemplary standard of housekeeping at all times, safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment.
- Abide by and proactively comply with Company policies, procedures, guidelines, and systems, as well as all relevant legislation.
- Understand and familiarise oneself with site Emergency evacuation procedures.
Company / Leadership
- Display conduct which is aligned with company Core Values, Policies and Procedures.
- Lead by example and actively participate to achieve department and company goals and objectives.
Behaviour / Attitude
- Support and follow all lawful instructions/directives from direct supervisor.
- Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace.
- Ensure good, clear lines of communication between all stakeholders, including the Site Management team, co-workers and contractors
Knowledge / Skills
- Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees.
- Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded.
- Keep clients up-to-date with resolution efforts on current incidents.
- Be a strong contributor to IT Policies and Procedures
- Log calls in the ticketing system, and to update calls as action is taken.
- Instal and configure computer hardware, software, systems, networks, printers and scanners
- Undertake switching, routing, and construction of firewalls when requested
- Install, investigate, diagnose and solve computer software and hardware faults
- Manage stocks of equipment, consumables and other supplies.
- Install and maintain operating systems, network and application software on desktop computers
- Ensure minimal downtime to the mining operations or interruption to staff productivity.
- Support Operational Technology systems including CITECT SCADA, Seismicity Monitoring, CCTV etc
- Maintain regular housekeeping procedures, including data de-duplication, data backups, network optimisation and storage optimisation.
- Conduct training in systems use and access.
- Continuously monitor and maintain system access and security.
Teamwork
- Work collaboratively with others to achieve organizational goals – both within own department and site wide.
- Attend regular relevant site meetings to support and commit to the agreed outcomes
- Leverage of the talent and knowledge within the team to resolve problems.
Planning & Organisation
- Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes.
- Proactively identify and address hazards before they arise as issues.
- Be punctual to work and all required site meetings.
- Undertake other duties as lawfully instructed
