Lead Dental Receptionist / Front Desk CoordinatorJoin Our Friendly, Modern Dental Practice
We are looking for an Experienced, energetic, and highly organized Lead Dental Receptionist to become the face of our practice. If you thrive in a fast-paced environment, love helping patients, and enjoy taking ownership of the front office, we'd love to meet you.
This is a leadership role for someone with strong dental administration experience who can keep our schedule running smoothly, provide exceptional customer service, and support our clinical team. You'll work closely with the dentist and help ensure every patient has an outstanding experience from the moment they walk through our doors.
Responsibilities
- Welcome patients and provide an exceptional first impression
- Manage appointment scheduling and optimize the daily schedule
- Answer phones, respond to emails, and handle patient inquiries professionally
- Process insurance claims, treatment estimates, billing, and payments
- Manage patient records and maintain accurate documentation
- Coordinate with the clinical team to ensure efficient patient flow
- Follow up on outstanding treatment plans and patient recalls
- Assist with collections and accounts receivable
- Order office supplies and maintain front office organization
- Train and mentor new front desk team members when required
- Help improve office systems and contribute to a positive team culture
- Support the dentist with administrative tasks as needed
- Assist with patient concerns professionally and compassionately
Qualifications
- Minimum 5 years of dental reception experience (required)
- Previous experience using Abeldent (strong asset)
- Strong knowledge of dental insurance, treatment planning, and scheduling
- Excellent communication and customer service skills
- Highly organized with exceptional attention to detail
- Comfortable multitasking in a busy environment
- Positive attitude with a team-first mindset
- Proficient with Microsoft Excel, Google Workspace, and standard office software
- Previous leadership or supervisory experience is an asset
- Previous dental assisting experience is considered a strong asset
What We're Looking For
The ideal candidate is:
- Friendly, confident, and professional
- Reliable and dependable
- Calm under pressure
- Detail-oriented
- Proactive and takes initiative
- Passionate about delivering outstanding patient care
- Able to build lasting relationships with patients and team members
What We Offer
- Competitive compensation based on experience
- Supportive and respectful team environment
- Modern, well-established practice
- Opportunities for professional growth
- Stable, full-time position
If you take pride in providing exceptional patient service and enjoy being the leader of a busy front office, we'd love to hear from you.
Pay: $25.00-$32.00 per hour
Experience:
- Front desk: 3 years (required)
Work Location: In person
