The Customer Liaison Pilot (CLP) provides an added layer of support within the Customer Response Center while acting as a key link between Bombardier’s internal teams, customers, and external partners, bringing strong operational expertise and perspective. The CLP also supports the Production Flight Test Department and Demo Team in their respective Flight Operations, along with other assigned activities. In addition, the CLP addresses specific customer requirements and contributes to Bombardier activities such as Advisory Meetings and Maintenance & Operations (M&O) events.
The role includes the development, maintenance, and review of flight manuals and customer-facing documentation (e.g., Advisory Wires, FONS, and articles), as well as active participation in regulatory initiatives, operational evaluations, and training programs.
Furthermore, the CLP promotes best practices and shares operational insights through presentations at Maintenance & Operations (M&O) Conferences, Advisory Committees, Training Centre briefings, and other industry forums.
In your role, you will:
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Act as the main point of contact for our operators on operational and pilot-related technical queries for the Global series (Global Classic, XRS, Global 5000, Global 5000 GVFD, Global 5500, Global 6000 et Global 6500).
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Be the company Operational Focal for the Global series aircraft.
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Define, establish and promote Bombardier Operational Standards.
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Provide direct support to customers and coordinate responses for queries with internal groups (Engineering, Programs, Production).
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Provide operational expertise to other internal departments (Operational Evaluation Team, Customer Response Center, In-Service Engineering group, Field Service Representatives).
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Provide pilot support for internal operational flights and for customer missions such as Functionality & Confidence flights.
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Participate in or steer key projects in areas such as operational evaluations, operational safety practices or enhanced customer satisfaction.
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Participate in all Global Series Advisory Committee meetings and act as moderator for Flight Operations sub-committee activities.
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Present special topics at Advisory Committees, Maintenance and Operators Conferences, and trade shows (NBAA, EBACE).
