Front Desk ManagerCurAge Spa, Salon, Med & Academy
Pointe-Claire, QC
Join Our Leadership Team
CurAge is more than a spa—we are a luxury destination dedicated to helping people look and feel their absolute best. Our growing company includes a luxury spa, hair salon, medical aesthetics clinic, and academy, all focused on delivering exceptional client experiences with excellence, expertise, and care.
We are looking for an experienced Front Desk Manager who is passionate about luxury customer service, thrives in a fast-paced environment, and enjoys leading a high-performing team.
This is much more than a receptionist position. As the first and last impression of CurAge, you will play a key leadership role in creating an unforgettable experience for every client who walks through our doors.
Experience in luxury hospitality, boutique hotels, concierge services, premium retail, or high-end spas is highly preferred.
What You'll Do
- Lead and oversee all daily front desk operations.
- Welcome every client with warmth, professionalism, and genuine enthusiasm.
- Deliver a five-star customer experience from arrival to departure.
- Manage appointment scheduling and daily calendars using Mangomint.
- Answer phone calls, emails, and online inquiries promptly and professionally.
- Coordinate schedules across our Spa, Salon, Medical, and Academy departments.
- Supervise, coach, and support the front desk team.
- Recruit, onboard, and train new front desk team members.
- Handle client concerns with confidence, empathy, and professionalism.
- Ensure reception, waiting areas, and retail displays remain immaculate at all times.
- Monitor daily sales, retail performance, and front desk KPIs.
- Assist with inventory purchasing, bookkeeping tasks, and administrative duties.
- Support marketing initiatives, promotions, and client retention programs.
- Maintain efficient systems, procedures, and workflows that improve the overall client experience.
- Work closely with management to continually elevate our service standards.
Who You Are
You genuinely enjoy making people feel welcome.
You naturally notice details that others miss.
You stay calm under pressure and solve problems quickly.
You take ownership instead of waiting to be told what to do.
You enjoy leading others and helping your team succeed.
You love creating organization and structure.
You understand that luxury is found in the little details.
Qualifications
- Previous leadership or management experience required.
- Experience in luxury hospitality, hotels, concierge, premium retail, spa, medical clinic, or wellness industry is a strong asset.
- Exceptional customer service and communication skills.
- Bilingual (English & French) preferred.
- Experience using booking or POS systems (Mangomint experience is an asset).
- Strong organizational and time management skills.
- Comfortable multitasking in a fast-paced environment.
- Experience with administrative duties, inventory management, and basic bookkeeping.
- Sales-oriented mindset with the ability to educate clients and recommend products and services naturally.
- Professional appearance and positive attitude.
What We Offer
✨ A beautiful luxury work environment
✨ Supportive and passionate team culture
✨ Ongoing education and professional development
✨ Career growth opportunities within a rapidly expanding company
✨ Staff discounts on products and services
✨ Opportunity to help build one of Montreal's premier luxury wellness brands
Our Core Values
At CurAge, we believe in:
- Delivering an exceptional client experience.
- Taking ownership and leading by example.
- Pursuing excellence in everything we do.
- Communicating with kindness and professionalism.
- Working together as one team.
- Continuously learning and improving.
- Creating a workplace we're proud to call our second home.
If you're passionate about hospitality, leadership, and creating memorable client experiences, we'd love to meet you.
Please apply with your resume and tell us why you'd be a great fit for the CurAge team.
Pay: $18.00-$28.00 per hour
Benefits:
- On-site parking
- Paid time off
- Store discount
Work Location: In person
