The What
As a part-time Service Center Associate, you will be part of a dedicated team based in London, ON and reporting directly to the Branch Manager. You will provides organization and execution for the day to day operations of the service branch. He/she provides the necessary sales and customer service skills to maintain and enhance our corporate image, and attain established targets.
The Why
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.
At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers For Young People (2020, 2021 & 2022), Greater Toronto's Top Employers (2020, 2021 & 2022) and Canada’s Best Diverse Employers (2020, 2021 & 2022).
What you will get to do
- Ensure courteous, knowledgeable and efficient service to all customers to maximize 100% customer satisfaction
- Administer warranty, other company policy and procedures and make the day-by-day operational decisions
- Coordinate and follow up with customer parts and tool orders
- Co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
- Maintain cleanliness standard
- General service branch opening and closing responsibilities including cash registers and computers
- Implement branch promotions, and programs such as “Drop Box” in conjunction with Branch Manager
- Assist with shipping and receiving within the Branch
- Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business
- Assist with occasional warehouse duties that may include receiving and dispatching courier packages and general administration
Who You are
- Experience in retail sales is an asset
- Effective communication skills
- Demonstrate strong sales and organizational skills
- Ability to complete task in tight time frames
- Working knowledge of computers, especially in Microsoft Office an asset
- Ability to lift a minimum of 20lbs
- Ability to stand for 95 % of your workday
- Ability to comply with operating procedures, work instructions, organizational policies and guidelines
- Prior shipping/Receiving experience an asset
What you get
- Anticipated compensation for this role is $19.00-$22.00/hour. Pay is based on market location, and may vary depending on job-related knowledge, skills, and experience.
- Opportunity for career advancement with a Fortune 200 company
- Competitive compensation & benefits package
- Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
This job posting is for an existing vacancy within our organization.
Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD’s priorities, goals and principles of equity and inclusivity. If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check.
